Senior Product Manager

Cashfree Payments India Private Limited; Bengaluru; On-site; INR 4,200,000 - 6,500,000; Full time

Job summary

Cashfree Payments India Private Limited in Bengaluru seeks a Senior Product Manager for Merchant Onboarding to lead the evolution of onboarding capabilities and deliver a world-class First Transaction experience. You will collaborate with engineering, UX, data science and legal teams to drive scalable, compliant solutions.

Role requires deep payment domain knowledge, strong analytical skills, and the ability to influence without authority in a fast-changing regulatory landscape.

Qualifications

• 6+ years of product management experience with a B.Tech and MBA or equivalent professional experience.

Responsibilities

• Evolve merchant onboarding capabilities for a world-class onboarding experience and seamless First Transaction.

Skills

Product management

Payments tech

Cross-functional leadership

Agile product team

UX/UI collaboration

Data analysis

Clear communication

Python/SQL coding

Education

B.Tech + MBA or equivalent

Tools

Python

SQL

Job description

• 6+ years of product management experience with a strong foundational background, typically including a B. Tech and MBA or equivalent professional experience.
• Direct experience with payment technologies or a profound understanding of how complex payment systems and APIs work.
• A proven track record of working closely with engineering teams to define and deliver technology-first and scalable product solutions.
• Exceptional influencing skills required to compel and persuade individuals and teams across the organization (e.g., Sales, Legal, Engineering) without direct authority.
• Demonstrated experience operating effectively in a cross-functional, agile product team environment.
• Experience collaborating with UX/UI teams to envision, scope, and build customer-first products that deliver superior user experiences.
• Proven ability to weigh complex product trade-offs and make clear, decisive calls, especially in ambiguous and fast-changing regulatory environments.
• Deep analytical skills to use both structured and unstructured data to define key metrics, validate product hypotheses, and inform critical business decisions.
• Ability to simplify highly complex technical and regulatory concepts and communicate them with clear, logical thinking to diverse audiences.
• Proficiency in writing code in Python, SQL, or a willingness to rapidly learn any other structured programming language to facilitate data analysis and prototyping.

What You Will Do (Focus: Merchant Onboarding POD)

As a Senior Product Manager in the Merchant Onboarding POD, you will be instrumental in evolving Cashfree Payments' Merchant Onboarding capabilities, ensuring a world class onboarding experience, leading to a seamless First Transaction!

Core Merchant Onboarding Product Strategy & Execution:

• Regulatory Leadership: Deeply understand and proactively monitor the rapidly changing regulatory landscape for Merchant acquiring. Ensure Cashfree Payments not only remains compliant but innovates at a higher velocity than the market, leveraging new regulations as a competitive advantage.
• Onboarding Capabilities Development: Develop and strategically scale our in-house onboarding capabilities to handle Merchant identification, MCC detection, Authorised representatives validation workflows etc. with maximum efficiency, reliability, and security.
• Merchant Journeys: Work with the core Payment and UI/UX teams to develop a seamless Day 0 Journey for newly onboarded merchants to ensure a world class First Transaction experience.
• Artificial intelligence: Leverage various AI integrations and tools to automate various Merchant Onboarding workflows, leading to significant reduction in onboarding time.

Cross-Functional Collaboration & Product Ownership:

• Be an active listener to deeply understand and synthesize comments and concerns expressed by internal and external stakeholders.
• Effectively work with stakeholders across the organization to prioritize the highest-impact problems to solve.
• Own and manage the product backlog, meticulously prioritizing product stories and managing execution in engineering sprints.
• Clearly identify and articulate the impact of product decisions on upstream and downstream systems, detailing trade-offs, and calculating the anticipated benefits.
• You will work extremely closely with all cross-functional stakeholders, including and not limited to the Sales Team, Marketing Team, Operations Team, Software Developers, Data Scientists, Service Designers, and Business Analysts to deliver unified solutions.