Senior Associate Customer Connect Unit

National Payments Corporation of India (NPCI); Mumbai; On-site; INR 1,000,000 - 1,400,000; Full time

Job summary

National Payments Corporation of India (NPCI) is seeking a high-caliber professional to own end-to-end relationship management for Cooperative Banks and RRBs in Mumbai. The role focuses on analyzing account data, driving growth, and maintaining quality parameters while coordinating with internal teams and external stakeholders.

The ideal candidate will ensure regulatory compliance, onboarding support for NPCI products, and timely resolution of operational issues, aiming to improve efficiency and

Responsibilities

• Own end-to-end relationship management for Cooperative Banks and Regional Rural Banks (RRBs).
• Analyze account data and performance metrics to drive business growth and increase volumes.
• Monitor and maintain defined quality parameters, collaborating closely with banks to improve overall performance.
• Build and sustain strong relationships with key stakeholders, ensuring timely query resolution within defined TATs.
• Provide onboarding support to banks for various NPCI products and services.
• Ensure timely resolution of all operational, technical, and process-related issues for assigned banks.
• Coordinate effectively with internal teams and external stakeholders to ensure smooth execution of activities and initiatives.
• Ensure adherence to regulatory requirements, NPCI guidelines, and audit standards across assigned banks.
• Act as a single point of contact for audits, reviews, and compliance-related queries.
• Identify process gaps, inefficiencies, and dependency-driven activities.
• Drive automation and simplification of repetitive or redundant processes to improve efficiency and turnaround times.
• AI Automation Capability: Proven ability to leverage AI tools (Copilot, ChatGPT, Claude, Gamma, Canva, etc.) for Automating workflows, generating insights from datasets, creating structured business presentations.

Skills

Stakeholder Management

Strategic Thinking Execution

Data Analysis Reporting

Customer-Centric Approach

Process Improvement Optimization

Risk Management Compliance Awareness

Strong Organizational Skills

Job description

Roles responsibilities

• Own end-to-end relationship management for Cooperative Banks and Regional Rural Banks (RRBs).
• Analyze account data and performance metrics to drive business growth and increase volumes.
• Monitor and maintain defined quality parameters, collaborating closely with banks to improve overall performance.
• Build and sustain strong relationships with key stakeholders, ensuring timely query resolution within defined TATs.
• Provide onboarding support to banks for various NPCI products and services.
• Ensure timely resolution of all operational, technical, and process-related issues for assigned banks.
• Coordinate effectively with internal teams and external stakeholders to ensure smooth execution of activities and initiatives.
• Ensure adherence to regulatory requirements, NPCI guidelines, and audit standards across assigned banks.
• Act as a single point of contact for audits, reviews, and compliance-related queries.
• Identify process gaps, inefficiencies, and dependency-driven activities.
• Drive automation and simplification of repetitive or redundant processes to improve efficiency and turnaround times.
• AI Automation Capability: Proven ability to leverage AI tools (Copilot, ChatGPT, Claude, Gamma, Canva, etc.) for Automating workflows, generating insights from datasets, creating structured business presentations.

Key Skills Competencies

• Stakeholder Management
• Strategic Thinking Execution
• Data Analysis Reporting
• Customer-Centric Approach
• Process Improvement Optimization
• Risk Management Compliance Awareness
• Strong Organizational Skills

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.