Senior Associate-Customer Complaint Management

Tesco Business Solutions

Bengaluru

On-site

INR 600,000 - 1,000,000

Full time

14 days+

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Benefits offered by this job

Health insurance

30 days of leave

Performance bonus

Mental health support

Job summary

A leading retail solutions provider in Bengaluru is looking for a Senior Associate-Customer Complaint Management. The role focuses on ensuring the accuracy of promotions and product details, maintaining compliance with policies, and fostering strong relationships with stakeholders. Ideal candidates will have experience in buying operations, with a keen attention to detail and strong analytical skills. The company offers competitive pay, performance bonuses, and extensive health benefits.

Qualifications

2+ years of relevant functional experience in Buying Operations.
Ability to analyze solution alternatives.
Understanding of C&P Buying processes.

Responsibilities

Ensure accuracy of promotions and product details.
Quality check tasks in line with defined frameworks.
Build strong relationships with buyers and suppliers.

Skills

MS Office (Excel, Word)

Attention to Detail

Planning and Organising

Tools

PowerPoint

Process Mapping Tools

Job description

Senior Associate-Customer Complaint Management

Join to apply for the Senior Associate-Customer Complaint Management role at Tesco Business Solutions

Senior Associate-Customer Complaint Management

Join to apply for the Senior Associate-Customer Complaint Management role at Tesco Business Solutions

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About the role
Refer to Responsibilities
You will be responsible for
Job Summary: To support Tesco Business by ensuring accuracy of promotions, cost and product details loaded. To quality check the
tasks carried out by the team in line with defined frameworks.
In this job, I am accountable for: -FollowingourBusinessCodeofConductandalwaysactingwithintegrityandduediligence
-UnderstandsbusinessneedsandindepthunderstandingofTescoprocesses
BuildsonTescoprocessesandknowledgebyapplyingCItoolsandtechniques.
-ResponsibleforcompletingtasksandtransactionswithinagreedKPI's
-Solvesproblemsbyanalyzingsolutionalternatives
-UnderstandingbusinessneedsandhavingindepthknowledgeoftheC&PBuyingprocesses
-Ensuringaccuratesetupofnewproductlines,promotions,amendments,costpriceandsellingpricethrough100%
qualityaudits.Ensuringcompliancewithprice&promotionpoliciesandmaintaincriticalpath.
-Keepingselfuptodatewithprocesschangesandensuringprocessdocumentsareupdatedtoreflectthesame
-DriveimprovementsthroughuseofCIanddigitaltoolsandshareinsightswithmarketsthroughoperationalreports
-Buildingstrongrelationshipswithbuyersandsuppliersthroughregularinteractions
-Ensuringtransitionofprocessknowledgetoassociates&share
-Helpingcolleaguesbypro-activelyprovidingadministrativesupport,withintegrity
-Investigatingsupplierqueries&ensuringauditcompliance
-Providingaccuratedata/informationthatsupportsdepartmentsindecisionmaking&facilitatessmoothtrade
Key people and teams I workPeople, budgets and other resourceswith in and outside of Tesco:I am accountable for in my job: Buyers-Markets,Finance-BLR,Reporting-BLR,IT
ProcessdocumentsandSOPs
support-BLRandMarkets,Compliance-Markets
ExternalSuppliers-Markets
Operational skills relevant for this job:Experience relevant for this job: AdvMSOffice-Excel,Word,
RelevantfunctionalexperienceinBuyingOperations
BasicPowerPoint
Eye-to-Detail
SpeedandAccuracy
Planning&Organising
ProcessMappingToolsandTechniques
You will need
Refer to Responsibilities
Whats in it for you?
At Tesco, we are committed to providing the best for you.

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.

Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable.

Salary - Your fixed pay is the guaranteed pay as per your contract of employment.

Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually

Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy.

Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.

Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.

Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.

Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.

Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.

Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.
About Us

Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers.

Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues.

Tesco Business Solutions:

Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation