Senior Associate - CCEC Operations Support

Tesco Bengaluru; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Performance bonus

Health insurance

Mental wellbeing support

Financial wellbeing programs

Physical wellbeing facilities

Job summary

A leading retail company in Bengaluru is looking for an Entry-level Senior Associate - CCEC Operations Support. The role involves customer service, performance metrics monitoring, and coaching associates. Candidates should have strong communication skills and a service-oriented mindset. The position offers competitive rewards, including potential bonuses, paid leave, health insurance, and a focus on well-being.

Qualifications

• Customer service orientation.
• Basic Microsoft Office (e.g., Outlook).
• English communication (verbal and written).
• Coaching.
• Conflict resolution.

Responsibilities

• Understand the Core Purpose and the role you play in delivering it.
• Deliver and monitor key performance metrics.
• Resolve issues and queries raised by stores colleagues.
• Maintain knowledge of work processes and share with others.
• Take ownership of issues and deliver solutions.
• Identify blockers and act as a catalyst for improvement.
• Support associates with critical calls and ensure ticket closure.
• Identify gaps in knowledge, training, and process.
• Continuously develop skills to perform at the best level in the role.
• Support associates with critical calls and ensure all open tickets are closed within agreed timescales.
• Identify gaps in knowledge, training, and process; buddy associates and provide coaching to build knowledge and confidence.
• Support the delivery of communication and change, helping the business to land messages.
• Understand business needs and Tesco processes; apply CI tools and techniques to enhance processes.
• Complete tasks and transactions within agreed performance metrics; solve problems by analysing solution alternatives.

Skills

Customer service orientation

Basic Microsoft Office

English communication (verbal and written)

Coaching

Conflict resolution

Tools

Microsoft Office

Job description

Overview

Senior Associate - CCEC Operations Support at Tesco Bengaluru. Join to apply for the Senior Associate - CCEC Operations Support role at Tesco Bengaluru.

Responsibilities

• Understand the Core Purpose and the role you play in delivering it; role model Tesco values and lead by example in actions and behavior.
• Deliver and monitor key performance metrics, ensuring consistent, high-quality, reliable service standards.
• Resolve issues and queries raised by stores colleagues; highlight issues efficiently to minimise impact on store customers.
• Deliver personal objectives and participate in everyday and structured conversations with colleagues and managers.
• Maintain knowledge of work processes and share knowledge with others.
• Take ownership of issues, engage with stakeholders and deliver solutions with confidence.
• Utilise continuous improvement skills to identify and raise opportunities to improve processes and practices, embracing change.
• Identify blockers and act as a catalyst for improvement by highlighting issues.
• Continuously develop skills to perform at the best level in the role.
• Support associates with critical calls and ensure all open tickets are closed within agreed timescales.
• Identify gaps in knowledge, training, and process; buddy associates and provide coaching to build knowledge and confidence.
• Support the delivery of communication and change, helping the business to land messages.
• Understand business needs and Tesco processes; apply CI tools and techniques to enhance processes.
• Complete tasks and transactions within agreed performance metrics; solve problems by analysing solution alternatives.

Qualifications

• Customer service orientation
• Basic Microsoft Office (e.g., Outlook)
• English communication (verbal and written)
• Coaching
• Conflict resolution

What’s in it for you?

At Tesco, we are committed to providing the best for you. Our colleagues enjoy a market-competitive reward package, with a pay structure aligned to industry practices for serving customers, communities and the planet.

Salary and Benefits

Fixed pay as per contract; opportunity to earn a performance bonus annually; leave and time-off as per policy (30 days total: 18 Earned Leave, 12 Casual/Sick Leave) plus 10 national and festival holidays. Tesco offers retirement options (e.g., voluntary programmes like NPS and VPF), health insurance for colleagues and dependents, mental wellbeing support, financial wellbeing programs, SAYE, and physical wellbeing facilities at our campuses.

About Us

Tesco in Bengaluru is a multi-disciplinary team serving customers, communities, and planet a little better every day across markets. The goal is to create a sustainable competitive advantage by standardising processes, delivering cost savings, enabling agility through technology, and empowering colleagues to do more for customers. Tesco Business Solutions (TBS) supports markets and business units globally with a focus on decision science, talent, transformation, and value creation.

Role metadata

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Retail