Associate - CEC Operations

Tesco Business Solutions; Bengaluru; Hybrid; INR 300,000 - 500,000; Full time

Benefits offered by this job

30 days of leave

Performance bonus opportunities

Health insurance for colleagues and family

Mental health support programs

Financial coaching services

Flexible hybrid working model

Job summary

A major international retail company in Bengaluru is looking for customer service professionals. In this role, you will resolve user queries while working a hybrid schedule, offering both in-office collaboration and remote work. The ideal candidate should possess strong listening skills, English proficiency, and the ability to manage high volumes of queries efficiently. You will be responsible for ensuring user satisfaction while adhering to KPIs. Comprehensive benefits and a supportive work culture are also provided.

Qualifications

• Relevant experience for this job.
• Proactive and resilient to resolve queries.
• Must work UK shifts and on weekends.

Responsibilities

• Resolve user queries in a timely manner.
• Identify operational improvements.
• Complete tasks and transactions within agreed KPIs.

Skills

Basic MS Office - Excel

Speed and Accuracy

Active Listening

English Speaking, Reading and Writing

Logical Thinking

Eye for detail

Planning and Organising

Basic numeracy skills

Job description

Overview

About the role Refer to you will be responsible for section
You will be responsible for
WorkLevelDescriptor:JobSummary: IprovidesupporttocolleaguesintheUKandIrelandbyunderstandingtheirreportedissue,troubleshootingandensuringI
usemyskillsandknowledgetoresolvetheissueinthemostefficientmanner,deliveringgreatservice.

You will be accountable for

• FollowingourBusinessCodeofConductandalwaysactingwithintegrityandduediligence
• IdentifyingoperationalimprovementsandfindingsolutionsbyapplyingCItoolsandtechniques
• ResponsibleforcompletingtasksandtransactionswithinagreedKPI's
• Knowsandappliesfundamentalworktheories/concepts/processesinownareasofwork
• Resolvinguserqueriesinatimelymannerandhaveattentiontodetailtoidentifyissues
• NeedtoworkinUKshiftsandweekendworking
• Responsibleforvoiceandticketcontact
• Shouldhaveattentiontodetailtobeabletoclearlyunderstandwhatqueryisbeingraisedandthereforeensurethatitisaddressedeffectively
• ShouldhavespeedintermsofhandlinglargevolumesofqueriesandensuretheseareclosedwithinagreedSLA
• Ensurethatthequery/issueisunderstoodcorrectly"thefirsttime"roundandtherefore,resolutionshouldbeaccurateandaddressthequery/issueadequately
• Shouldbepro-activeandresilientinordertoworkwithallthevariousteamsinvolvedinresolvingthequeries
• Findopportunitiesforimprovingcontrols,recognizingfinancialbenefits
• Abilitytoworkasagreatteammateacrossmultipleteamsandcloseuserqueriesinatimelymanner,ensuringuser
• satisfactionismaintainedatalltimes

You will need

• Experience relevantfor thisjob:
• BasicMSOffice-Excel,
• NA
• SpeedandAccuracy
• ActiveListening
• EnglishSpeaking,ReadingandWriting
• LogicalThinking
• Eyetodetail
• PlanningandOrganising
• Basicnumeracyskills
• CF Standard Role Code: OPS-CCH-IC1

What’s in it for you?

At Tesco, we are committed to providing the best for you.

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.

Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable.

Salary - Your fixed pay is the guaranteed pay as per your contract of employment.

Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually

Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy.

Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.

Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.

Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.

Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.

Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.

Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.

About Us At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values—we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve.

At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed.

We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid model allows you to work flexibly—spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyone’s life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you. Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.