Senior Associate - Branch Operations (Customer Facing Roles)

Hdfc Life Ltd; Lakhimpur; Presencial; INR 400.000 - 600.000; Jornada completa

Descripción de la vacante

HDFC Life in India is seeking a Senior Associate - Branch Operations to oversee the daily functioning of the corporate agency branch. You will coordinate with team members to ensure timely task completion and maintain accurate records.

The role emphasizes proactive problem-solving, customer service excellence, and collaboration with other departments to achieve business goals. A 1-2 year background in branch operations and a graduate degree are preferred.

Formación

• 1-2 years of relevant branch operations experience.
• Graduate degree required.
• Strong communication and analytical skills.
• Proficient with MS Office and relevant software.
• Customer service oriented.

Responsabilidades

• Manage the day-to-day operations of the branch.
• Coordinate with team members to ensure timely task completion.
• Analyze and resolve operational issues proactively.
• Maintain accurate records and reports.
• Provide excellent customer service to all clients.
• Collaborate with other departments to achieve business objectives.
• Identify areas for process improvement and implement new procedures.
• Maintain a safe and secure working environment.
• Meet performance targets and deadlines.
• Ensure adherence to company policies and procedures.

Conocimientos

Communication

Problem-Solving

Adaptability

Organization

Customer-Focused

Technical Proficiency

Educación

Graduate

Herramientas

MS Office

Descripción del empleo

Support (20)

Operations (44)

Function

Preferred Location Location

Corporate Agency Manager - Banca

1 - 2 Years

What are we looking for?

We are seeking a dedicated and skilled Senior Associate - Branch Operations to join our team. In this role, you will be responsible for the efficient and effective management of our branch's day-to-day operations.

What does the job entail?

Manage the day-to-day operations of the branch.

Coordinate with team members to ensure the smooth and timely execution of tasks.

Analyze and resolve operational issues proactively.

Maintain accurate records and reports.

Provide excellent customer service to all clients.

Collaborate with other departments to achieve business objectives and organizational goals.

Identify areas for process improvement and implement new procedures to enhance efficiency.

Maintain a safe and secure working environment.

Meet performance targets and deadlines.

Ensure adherence to all company policies and procedures.

Work Experience

1-2 years in a relevant field.

Graduate.

Preferred Skills

Communication: Strong skills in verbal and written communication.

Problem-Solving: Excellent analytical and issue-resolution abilities.

Adaptability: Thrives in a fast-paced environment.

Organization: Highly organized with great time management.

Customer-Focused: Dedicated to providing great service..

Technical: Proficient in MS Office and relevant software.