Specialist-Branch Operations

IDFC FIRST Bank; India; On-site; INR 900,000 - 1,500,000; Full time

Job summary

IDFC FIRST Bank in India is seeking a Team Manager - Branch Operations to supervise trade and banking functions, ensuring timely support to internal and external stakeholders while mitigating risk. The role oversees branch processes, reporting, and customer issue resolution.

The candidate will lead daily operations, coordinate with Wholesale Banking Operations, and back up senior staff as needed, with focus on compliance and efficient service delivery.

Qualifications

• 5+ years of banking experience with knowledge of general banking operations, KYC, Trade Finance and CMS.
• Bachelor’s degree in any stream; PG in any stream.
• Experience in branch operations and RBI reporting is preferred.

Responsibilities

• Ensure smooth processing of transactions involving Trade Finance, CMS, KYC, GBO and loans for the branch.
• Error-free authorisation of transactions within defined TATs.
• Handle Capital A/ctransactions and RBI reporting.
• Provide periodical Reporting / MIS to Seniors for onward submission.
• Resolve customer complaints at the branch with escalations as required.
• Adhere to operational controls to minimize losses due to process failures.
• Complete day end activities like EOD reports and voucher filing.
• Monitor GLs and support branch operations.
• Act as backup for Senior Associate.
• Vendor management and stock/inventory oversight at the branch.

Skills

Trade Finance

KYC

CMS

GBO

Education

Bachelor's in Any Stream

PG in Any Stream

Job description

Job Description:

Job Requirements

Role/ Job Title:

Team Manager - Branch Operations

Function/ Department:

Wholesale Banking Operations

Job Purpose:

To sustain superior client servicing by way of exhibiting overall trade and banking expertise to support Products like Trade, GBO, CMS, etc in line with Customers requirement. To provide timely support to allBusiness & External stakeholders and to manage their requirements, which should be in tandem with internal process guidelines.To assist and support Team Managers /Leads &Senior Lead to achieve organisational goals as per KPI. To avoid any financial and reputational risk to the bank.

Roles & Responsibilities:

• To ensure smooth processing of transactions involving Trade Finance, CMS, KYC,GBO, Loans for the Branch.
• Error free authorisation of transactions in a very time bound manner as per defined TATs
• Responsible for handling Capital A/ctransactions and RBI reporting.
• Ensure periodical Reporting / MIS to Seniors foronward submission.
• Resolving the customer complaints received at the branch; ensuring necessary escalations as may be required.
• Adhering to set operational controls to ensure minimal actual loss due to process failures.
• Completion of day end activities like EOD reports, filing of vouchers and other branch reports.
• Monitoring of GLs.
• Act as a backup for Senior Associate.
• Vendor Management.
• Ensuring sufficient stock /inventories at Branch.
• Ensure periodical Reporting / MIS to Seniors foronward submission.
• Resolving the customer complaints received at the branch; ensuring necessary escalations as may be required.
• Adhering to operational controls to ensure minimal actual loss due to process failures.

Educational Qualification:

Bachelor’s in Any Stream

PG in Any Stream

Experience:

5+ Years of experience in Banking with a good understanding ofGeneral banking operations/KYC/Trade Finanace/CMS.