Senior Associate-Branch Operation

HDFC Life; Prayagraj, Varanasi; On-site; INR 350,000 - 550,000; Full time

Job summary

HDFC Life in Prayagraj invites applications for the Branch Operations – Senior Associate role. The position focuses on backend operations including NB, PS, Accounts Revival, lead generation, and improving persistency and revival UW, while delivering strong customer service.

Ideal candidates have 1–2 years in operations or customer service, from insurance or banking, with good communication and MS Office skills; graduates preferred. Join a growing private life insurer with wide branch presence.

Qualifications

• Graduate or postgraduate degree required.
• 1-2 years in operations, customer service, sales calling and related activities.
• Preferably experience in insurance or banking sectors.

Responsibilities

• Customer Relationship and Services
• New Business Processing
• Policy Servicing
• Claims
• Documentation
• Business Retention Persistency/Revival
• Lead Generations

Skills

Customer Service

Sales & Calling

Good communication skills

Education

Graduate / Post Graduate

Tools

MS Office

Job description

Job Description Branch Operations – Senior Associate

About HDFC Life:

HDFC Life, one of India’s leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 420+ branches in India touching customers in over 980+ cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.

Purpose of the Job:

To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation and to track & increase Persistency and Revival UW.

Duties & Responsibilities:

• Customer Relationship and Services
• New Business Processing
• Policy Servicing
• Claims
• Documentation
• Business Retention Persistency/Revival
• Lead Generations

Academic Qualification:

• Graduate/Post Graduate

Knowledge, Skills & Abilities:

• 1-2 years of experience in operations, customer service, Sales calling & operations. Preferably from Insurance or Banking sector.

Required Skill:

• Customer Service
• Sales & Calling
• Good communication skills
• MS Office (Excel, PowerPoint and etc.)