Senior Associate- Banking Voice

WNS Holdings; New Delhi, Gurugram District; On-site; INR 400,000 - 650,000; Full time

Job summary

WNS Holdings in Delhi is seeking a dedicated User Support Agent to handle customer queries and provide timely, effective support across phone, chat, and email channels. You will troubleshoot product-related issues, maintain accurate records, and work toward SLA, customer satisfaction, productivity, and quality targets, using internal tools to resolve issues and improve the user experience.

This role requires excellent communication, a customer-focused mindset, and the ability to work across

Qualifications

• Minimum 1 year of experience in customer/user support or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer-handling skills.
• Comfortable working across voice, chat, and email support.
• Customer-focused and target-oriented approach.

Responsibilities

• Handle and resolve user queries via calls, chat, and email.
• Troubleshoot product-related issues and ensure timely resolution.
• Meet defined SLA, customer satisfaction, productivity, and quality targets.
• Use internal support tools and systems effectively.
• Identify recurring issues, bugs, and opportunities to improve user experience.
• Maintain accurate records and follow company support processes.

Skills

Customer Support

User Support

Voice Support

Chat Support

Email Support

Troubleshooting

SLA

Customer Service

Problem Solving

Job description

User Support Agent

Job Description

We are looking for a User Support Agent to handle customer queries and provide timely, effective support across phone, chat, and email.

Key Responsibilities

• Handle and resolve user queries via calls, chat, and email.
• Troubleshoot product-related issues and ensure timely resolution.
• Meet defined SLA, customer satisfaction, productivity, and quality targets.
• Use internal support tools and systems effectively.
• Identify recurring issues, bugs, and opportunities to improve user experience.
• Maintain accurate records and follow company support processes.

Requirements

• Minimum 1 year of experience in customer/user support or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer-handling skills.
• Comfortable working across voice, chat, and email support.
• Customer-focused and target-oriented approach.

Key Skills: Customer Support, User Support, Voice Support, Chat Support, Email Support, Troubleshooting, SLA, Customer Service, Problem Solving.