Customer Support Executive

GlobalFlex HR Private Limited; Hyderabad; On-site; INR 180,000 - 280,000; Full time

Job summary

GlobalFlex HR Private Limited is seeking a Customer Support Executive (Voice Process) in Hyderabad. The role involves handling inbound calls, resolving banking product inquiries, and ensuring high customer satisfaction through professional communication.

You will identify customer needs, cross-sell suitable products, and maintain accurate records while adhering to service standards. English and Hindi fluency is required, with regional language skills a plus.

Qualifications

• Intermediate/ Diploma/ Graduation acceptable for application.
• B.Tech graduates are not eligible to apply.

Responsibilities

• Handle inbound customer calls and provide information regarding banking products and services.
• Clarify customer queries and determine appropriate solutions.
• Research, troubleshoot, and resolve issues efficiently.
• Escalate unresolved queries to the appropriate department when needed.
• Complete transactions and maintain accurate documentation.
• Cross-sell suitable banking products based on customer requirements.

Skills

SVAR Score 50+

English & Hindi fluency

Regional language

MS Office

Phone etiquette

Decision making

Customer focus

Education

Intermediate/ Diploma/ Graduates

Tools

MS Office

Job description

Job Title :Customer Support Executive (Voice Process)

Shift time : 6 days a week, 1 rotational week off (Day shift )

For the below locations :

1)1-8-371, Gowra Trinity, Chiran Fort Lane, SP Road, Circle 22, Begumpet, Hyderabad, Telangana 500003

2)Raheja mind space building No NPC 2, Building no 17, Pocharam, Hyderabad, 500088 Landmark: Near Sanskruti Township.

3)4th Floor, Omega-C Block Divyasree Building, Hitech City Rd, Hyderabad, Telangana 500032

4)Conneqt Business Solutions Ltd, Mahatma Gandhi Rd, Hyderbasthi, Rani Gunj, Secunderabad 500003

Description

Customer Care Specialists are responsible for managing inbound calls from customers regarding a wide range of banking products and services. They respond to inquiries, resolve issues, and ensure high levels of customer satisfaction through professional communication and service delivery.

The role also includes identifying customer needs, cross-selling relevant products, and maintaining accuracy and service quality in every interaction.

Specialists must possess excellent communication abilities, a strong grasp of customer handling, and the capability to manage both service and sales conversations effectively.

Key Responsibilities

• Handle inbound customer calls and provide accurate information regarding banking products and services.
• Clarify customer queries and determine appropriate solutions.
• Research, troubleshoot, and resolve issues efficiently.
• Escalate unresolved queries to the appropriate department when needed.
• Complete transactions and maintain accurate documentation.
• Cross-sell suitable banking products based on customer requirements.

Education

Intermediate /Diploma /Graduates are eligible to apply

B. Tech Graduates kindly dont apply

Required Skills & Competencies

• SVAR Score: 50 & above
• Excellent verbal communication in English & Hindi
• Regional language proficiency preferred
• Basic computer knowledge and familiarity with MS Office tools
• Strong telephone etiquette and active listening skills
• Sound decision-making, logical reasoning, and numerical ability
• Customer-oriented mindset with patience and empathy