Senior Associate - Access and Identity Management

Sutherland Global Services Private Limited; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

Sutherland Global Services Private Limited in Chennai is seeking a Sr. Associate Account Management to oversee access management and user provisioning across diverse enterprise applications.

You will enforce RBAC, identity and password policies, and contribute to GDPR and compliance efforts while collaborating with global teams. Strong communication is essential in this role within a leading AI-enabled services environment.

Qualifications

• Knowledge of Identity Management (Active Directory, Enterprise Directory, Single Sign-On)
• Knowledge of Access Management (lifecycle management - request / review / revoke, Privileged Access Management)
• Knowledge of user administration, authentication methods, file & group permissions and domain policies
• Strong understanding of RBAC, Identity Policies, Password Policies, Segregation of duties and approval workflows
• Managing user accounts across applications on various platforms (IBM-iSeries, Lotus Notes, SAP, Windows AD, Exchange)
• Strong understanding of GDPR compliance & Group Security Standards
• ITIL tools like Service-Now & JIRA

Responsibilities

• System Administrator for the User Account Maintenance and Incident Management Systems
• Knowledge on ITIL tools like Service-Now & JIRA
• Creation and administration of Global LDAP groups as per customer guidelines
• Maintaining SLA based access on required tools and support the business efficiently
• High level understanding of JML processes like onboarding, move and offboarding users
• Support on audit requirements

Skills

Identity Management

Access Management

User Administration

RBAC & Policies

GDPR Compliance

ITIL & Service Management

Communication Skills

Audit & Compliance

Tools

ServiceNow

JIRA

Active Directory

Job description

Sr. Associate Account Management

Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market‑leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results.

Job Description

Global Access Management – Job Description

• Knowledge of Identity Management (Active Directory, Enterprise Directory, Single Sign-On)
• Knowledge of Access Management (lifecycle management - request / review / revoke, Privileged Access Management)
• Knowledge of user administration, authentication methods, file & group permissions and domain policies
• Strong understanding of concepts like RBAC(Role Based Access Control), Identity Policies, Password Policies, Segregation of duties and approval workflows
• Managing user accounts across applications running on various platforms like IBM-iSeries, Lotus Notes, Sybase PowerBuilder, SAP, SQL Administrator, Windows Active Directory, Outlook Exchange etc.
• Strong understanding of the GDPR compliance & Group Security Standards
• System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
• Knowledge on ITIL tools like Service-Now & JIRA
• Good understanding on Service Catalog, Custom Request & CPI structures
• Creation of E-mail accounts, support and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar etc.
• Knowledge of various network resources available to users like shared drives, SharePoint etc.
• Creation and administration of Global LDAP groups as per the customer guidelines and assigning membership
• Knowledge on user account administration on windows & SQL servers
• Excellent Communication and presentation skills
• Maintain SLA based support on users getting appropriate access on the required tools and support the business in an efficient way
• High level understanding on JML processes like onboarding, move and offboarding users
• Support on audit requirements
• Experience Level Mid Level