Level II - Access Coordinator

HCA Healthcare - India; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HCA Healthcare - India is seeking a Level II Access Coordinator to administer user access to corporate systems. You will handle provisioning, modifications, and deprovisioning for workforce members and approved third parties, in line with security policies and SLAs.

Collaborating with HR and IT, you will validate requests, support onboarding/offboarding, maintain records, and contribute to process improvements, knowledge articles, and audits while protecting sensitive information.

Qualifications

• Bachelor's Degree preferred.
• 3–5 years of experience in Access Management, IAM, Service Desk, IT Operations, or related role.
• Experience supporting user account provisioning and access administration processes preferred.

Responsibilities

• Process user access requests including account creation, modification, suspension, and termination activities in accordance with approved procedures and SLAs.
• Review and validate access requests to ensure appropriate approvals are obtained before provisioning access.
• Provide first and second-level support for access-related inquiries, incidents, and service requests from workforce members and approved users.
• Troubleshoot and resolve user access issues by researching account configurations, permissions, and system-related concerns.
• Coordinate onboarding, role changes, transfers, and offboarding activities to ensure access is provisioned or removed timely.
• Utilize access management tools and systems to administer user accounts while maintaining compliance with security and audit requirements.
• Maintain accurate records of access requests, approvals and provisioning activities.
• Partner with HR, IT teams, and business stakeholders to support role-based access management initiatives.
• Assist with periodic access reviews, audits, and compliance activities by providing required reports and documentation.
• Support the creation and maintenance of process documentation, knowledge articles, user guides, and standard operating procedures.
• Identify recurring issues and recommend process improvements to enhance operational efficiency and customer experience.
• Participate in testing and implementation activities related to access management tools, forms, and process enhancements.
• Follow security standards, policies, and procedures when handling confidential workforce and system information.
• Escalate complex issues and exceptions to senior team members or management as appropriate.

Skills

IAM concepts

Access provisioning

RBAC

Troubleshooting

Ticketing systems

Security compliance

Microsoft Office

Communication skills

Education

Bachelor's Degree

Tools

ServiceNow

SailPoint

Okta

Azure AD

Active Directory

Job description

Reports Directly To (Title)

Director or Senior Director, Business Operations

General Position Information

Reports Directly To (Title)

Director or Senior Director, Business Operations

Matrix Reports To (Title)

As applicable based on functional alignment

Direct Reports

Individual Contributor; No Direct Reports

Position Summary

The Level II - Access Coordinator is responsible for provisioning, modifying, and removing user access to organizational systems for workforce members and approved third-party users. The role performs access management activities including request validation, account provisioning, access modifications, troubleshooting, and resolution of access-related issues in accordance with established security policies and service level agreements (SLAs). The Access Coordinator II works closely with Human Resources, Information Technology teams, business owners, and senior access management personnel to ensure timely and accurate user access administration. This role contributes to process improvement initiatives, supports access governance activities, maintains documentation, and assists in creating knowledge base articles and operational procedures.

Responsibilities

• Process user access requests including account creation, modification, suspension, and termination activities in accordance with approved procedures and established SLAs.
• Review and validate access requests to ensure appropriate approvals are obtained before provisioning access.
• Provide first and second-level support for access-related inquiries, incidents, and service requests from workforce members and approved users.
• Troubleshoot and resolve user access issues by researching account configurations, permissions, and system-related concerns.
• Coordinate employee onboarding, role changes, transfers, and offboarding activities to ensure appropriate access is provisioned or removed in a timely manner.
• Utilize access management tools and systems to administer user accounts while maintaining compliance with security and audit requirements.
• Maintain accurate records of access requests, approvals and provisioning activities.
• Partner with Human Resources, IT teams, and business stakeholders to support role-based access management initiatives.
• Assist with periodic access reviews, audits, and compliance activities by providing required reports and documentation.
• Support the creation and maintenance of process documentation, knowledge articles, user guides, and standard operating procedures.
• Identify recurring issues and recommend process improvements to enhance operational efficiency and customer experience.
• Participate in testing and implementation activities related to access management tools, forms, and process enhancements.
• Follow security standards, policies, and procedures when handling confidential workforce and system information.
• Escalate complex issues and exceptions to senior team members or management as appropriate.

Education & Experience

• Bachelor's Degree preferred.
• 3 to 5 Years of experience in Access Management, Identity & Access Management (IAM), Service Desk, IT Operations, or a related role.
• Experience supporting user account provisioning and access administration processes preferred.

Must Have Skills

• Experience supporting user access provisioning, modifications, and deprovisioning activities.
• Basic understanding of Identity and Access Management (IAM) concepts and security best practices.
• Knowledge of user account administration processes and access control procedures.
• Ability to troubleshoot access-related issues and perform root cause analysis.
• Strong analytical, problem-solving, and organizational skills.
• Ability to manage multiple requests and priorities while meeting service level agreements.
• Experience working with ticketing or workflow management systems.
• Ability to follow established procedures while maintaining accuracy and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service and stakeholder management skills.
• Ability to work independently and collaboratively within a team environment.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and Teams.
• Ability to handle sensitive and confidential information with a high degree of integrity.
• Understanding of information security principles and compliance requirements.

Nice To Have Skills

• Experience with Identity and Access Management tools such as SailPoint, Okta, Azure AD, Active Directory, or similar platforms.
• Experience supporting onboarding, offboarding, and employee lifecycle access processes.
• Knowledge of role-based access control (RBAC) concepts.
• Experience working in healthcare, enterprise IT, or highly regulated environments.
• Familiarity with ServiceNow or similar IT Service Management (ITSM) tools.
• Exposure to audit, compliance, or access certification activities.
• Process improvement mindset with the ability to identify efficiency opportunities.
• Basic reporting and data analysis skills using Excel.
• Knowledge of user access governance and security controls.
• Experience collaborating with HR, IT, and business stakeholders on access-related activities.

Licenses, Certifications & Training

• NA

Knowledge, Skills, Abilities, Behaviors

• Strong verbal and written communication skills.
• Excellent customer service and stakeholder management skills.
• Ability to work independently and collaboratively within a team environment.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and Teams.
• Ability to handle sensitive and confidential information with a high degree of integrity.
• Understanding information security principles and compliance requirements.