Senior Associate

Saas Logistic; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Competitive fixed salary

Performance-based incentives

Mentoring from leadership

Structured training

US logistic exposure

Job summary

SaaS Logistics in Bengaluru seeks a results-oriented professional to manage end-to-end customer engagement, quotations, and CRM upkeep. You will coordinate with pricing, carriers, dispatch, and finance teams to drive revenue while safeguarding margins.

The role emphasizes English communication, process discipline, and ownership in a performance-driven environment within the US-facing logistics space.

Qualifications

• 3 to 9 years of experience in Supply-Chain, Logistics, Transportation, Freight Brokerage, Customer Success, Inside Sales, Operations, BPO.
• Excellent spoken and written English with professional communication skills.
• Strong analytical and problem-solving ability.
• Comfortable working with structured processes, KPIs, and performance metrics.

Responsibilities

• Acquire and develop long-term customer relationships through phone, email, SMS, and CRM-driven outreach.
• Convert marketplace opportunities into repeat direct customers.
• Manage customer quotations while protecting assigned gross margin targets.
• Execute customer follow-ups with speed, professionalism, and persistence.
• Maintain accurate CRM, customer, and shipment records without exception.
• Build expertise across designated North-East to South-East transportation corridors.
• Understand customer business models and recommend transportation solutions rather than simply providing quotes.
• Coordinate effectively with Pricing, Carrier Management, Dispatch, and Finance teams.
• Follow SOPs and identify process improvements.
• Meet or exceed defined KPIs related to revenue, gross margin, customer acquisition, and customer retention.

Skills

Relationship building

CRM proficient

English communication

Analytical thinking

Process discipline

Ownership

KPI-driven

Team coordination

Tools

CRM platforms

Google Workspace

Microsoft Office

Job description

Role & responsibilities :

Primary Responsibilities

• Acquire and develop long-term customer relationships through phone, email, SMS, and CRM-driven outreach.
• Convert marketplace opportunities into repeat direct customers.
• Manage customer quotations while protecting assigned gross margin targets.
• Execute customer follow-ups with speed, professionalism, and persistence.
• Maintain accurate CRM, customer, and shipment records without exception.
• Build expertise across designated North-East to South-East transportation corridors.
• Understand customer business models and recommend transportation solutions rather than simply providing quotes.
• Coordinate effectively with Pricing, Carrier Management, Dispatch, and Finance teams.
• Follow Standard Operating Procedures (SOPs) and continuously identify process improvements.
• Meet or exceed defined daily, weekly, and monthly KPIs related to revenue, gross margin, customer acquisition, and customer retention.

Preferred candidate profile

We value attitude, discipline, learning ability, and ownership as much as experience.

Preferred Qualifications

• 3 to 9 years of experience in Supply-Chain, Logistics, Transportation, Freight Brokerage, Customer Success, Inside Sales, Operations, BPO.
• Excellent spoken and written English with professional communication skills.
• Strong analytical and problem-solving ability.
• Comfortable working with structured processes, KPIs, and performance metrics.
• Proficient in Google Workspace or Microsoft Office; ability to learn new software quickly.
• Ability to multitask while maintaining exceptional attention to detail.
• Self-motivated with a high sense of accountability and ownership.
• Positive attitude, curiosity, and willingness to continuously learn.
• Experience in US logistics, freight brokerage, vehicle transportation, Central Dispatch, Super Dispatch, or CRM platforms is preferred but not mandatory.

We are NOT looking for

• Individuals who have not worked with foreign clients - USA/Europe
• Individuals who require constant supervision.
• Frequent job hoppers without demonstrated commitment.
• Candidates unwilling to work in a performance-driven environment.
• People who resist standard processes or accountability.

Perks and benefits

Joining SaaS Logistics means becoming part of a company where high performers grow quickly.

What We Offer

• Competitive Fixed Salary + Performance-Based Incentives.
• Clear career progression based on performancenot tenure.
• Exposure to the US vehicle logistics and technology industry.
• Direct mentoring from company leadership.
• Structured learning through SaaS University training modules.
• Opportunity to work on AI-enabled logistics and process automation initiatives.
• Transparent KPI-based performance management.
• Recognition and rewards for outstanding contributions.
• Professional, respectful, and merit-driven work culture.
• Long-term leadership opportunities as the company scales.

Our Culture

At SaaS Logistics, we believe:

• Discipline creates consistency.
• Consistency builds customer trust.
• Trust creates long-term relationships.
• Long-term relationships build great companies.

We hire individuals who take ownership, embrace continuous learning, respect standard processes, and consistently deliver high-quality work.

If you are looking for a place where performance, integrity, and growth matter more than office politics, we would love to hear from you.