Senior Ar Caller

Sutherland; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Fixed Weekends Off

CAB facility within 25 KM

Work Location: Uppal

Job summary

Sutherland is seeking a detail-oriented AR Caller to handle medical insurance claims follow-ups and accounts receivable collections. You will work with the billing team to resolve denials, ensure timely submissions, and maintain HIPAA compliance.

The role requires 2–4 years in U.S. healthcare AR calling, proficiency with medical billing software, and strong communication skills to meet daily targets in a fast-paced environment.

Qualifications

• Proven experience as AR Caller or in Revenue Cycle Management (RCM).
• Strong knowledge of insurance claims processes, denials, and reimbursement guidelines.
• Excellent verbal and written communication skills.
• Ability to handle high call volumes and meet collection targets.
• Proficiency in medical billing software and MS Office applications.
• Strong problem-solving and negotiation skills.
• Attention to detail and ability to analyze claims for discrepancies.
• 2 to 4 years of experience in U.S. healthcare AR calling, hospital billing preferred.

Responsibilities

• Follow up with insurance companies via phone and email on pending claims.
• Investigate and resolve denied or underpaid claims efficiently.
• Ensure timely claim submission and resubmission for maximum reimbursement.
• Document all interactions with insurance companies in the billing system.
• Work with the medical billing team to resolve coding errors and payment discrepancies.
• Maintain up-to-date knowledge of insurance policies, coverage, and billing procedures.
• Escalate unresolved claims to the appropriate department for further action.
• Analyze trends in denials and provide feedback to improve billing processes.
• Ensure compliance with HIPAA regulations and healthcare industry standards.
• Meet daily and monthly AR collection targets.

Skills

AR Caller

RCM

Communication

Negotiation

Attention to detail

Problem solving

Education

Bachelor's degree in Finance/Healthcare Management

Tools

Medical billing software

MS Office

Job description

Greetings from Sutherland Global Services

We are looking for a detail-oriented and proactive AR Caller to handle medical insurance claims follow-ups and accounts receivable collections. The ideal candidate should have strong communication skills, knowledge of medical billing processes, and experience in insurance follow-ups and denial management. If you have experience in revenue cycle management (RCM) and healthcare collections, wed love to hear from you!

Roles & Responsibilities

• Follow up with insurance companies via phone and email on pending claims.
• Investigate and resolve denied or underpaid claims efficiently.
• Ensure timely claim submission and resubmission for maximum reimbursement.
• Document all interactions with insurance companies in the billing system.
• Work with the medical billing team to resolve coding errors and payment discrepancies.
• Maintain up-to-date knowledge of insurance policies, coverage, and billing procedures.
• Escalate unresolved claims to the appropriate department for further action.
• Analyze trends in denials and provide feedback to improve billing processes.
• Ensure compliance with HIPAA regulations and healthcare industry standards.
• Meet daily and monthly AR collection targets.

Requirements & Skills

• Proven experience as an AR Caller, or in Revenue Cycle Management (RCM).
• Strong knowledge of insurance claims processes, denials, and reimbursement guidelines.
• Excellent verbal and written communication skills.
• Ability to handle high call volumes and meet collection targets.
• Proficiency in medical billing software and MS Office applications.
• Strong problem-solving and negotiation skills.
• Attention to detail and ability to analyze claims for discrepancies.
• Bachelors degree in Finance, Healthcare Management, or a related field (preferred).
• Experience: 2 to 4 years of hands-on experience in U.S. healthcare AR calling, specifically focusing on hospital billing.

Perks & Benefits

• Saturday & Sunday Fixed Week Offs
• 2-Way Cab Facility (within 25 KM radius)
• Work Location-UPPAL