Senior Analyst - Voice - Telecom : Networking

HCL Technologies Limited; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

HCL Technologies Limited in Bengaluru, Karnataka, seeks a Senior Analyst - Voice - Telecom: Networking with 4–8 years in telecom provisioning to manage carrier relations and provisioning workflows.

The role focuses on LEC coordination, network knowledge, and escalation handling, with emphasis on stakeholder communication and process improvements.

Qualifications

• Foundational knowledge of Local Exchange Carriers (LEC) and carrier-specific interfaces.
• Strong understanding of network and its related topologies.
• CCNA level knowledge; a CCNA certification is considered a significant advantage.
• Understanding of networking basics (LAN, WAN, firewalls)
• Problem-solving and communication skills
• Good team management skills
• Escalation handling
• Knowledge on report creation using Excel and Gemini

Responsibilities

• Basic knowledge about the Local exchange carrier and LEC (Local exchange carrier).
• Carrier Management: Effectively communicate and negotiate with Local Exchange Carriers (LEC) regarding port-in and port-out orders.
• Stakeholder Communication: Coordinate with internal and external stakeholders to ensure project alignment and successful delivery.
• Escalation Management: Proactively handle technical and process-related escalations, ensuring effective de-escalation and resolution.
• Provide timely support to the team members while on complex orders.
• Work on process improvement ideas and co-ordinate with the teams to implement them.
• Work assignment should be handled effectively ensuring there is uniform distribution of tasks.

Skills

LEC knowledge

Carrier interfaces

Network topologies

CCNA knowledge

Networking basics

Problem solving

Communication

Team management

Escalation handling

Tools

Excel

Gemini

Job description

Senior Analyst - Voice - Telecom : Networking Senior Analyst - Voice - Telecom : Networking India Job Description Senior Analyst - Voice - Telecom : Networking | Bengaluru, KarnatakaNoida, Uttar Pradesh

Job Summary

We are looking for a professional with a strong technical background in telecommunications and carrier relations. The ideal candidate will possess a solid understanding of network and provisioning workflows.

Key Responsibilities

Key Responsibilities:

• Basic knowledge about the Local exchange carrier andLEC (Local exchange carrier).
• Carrier Management: Effectively communicate and negotiate with Local Exchange Carriers (LEC) regarding port-in and port-out orders.
• Stakeholder Communication: Coordinate with internal and external stakeholders to ensure project alignment and successful delivery.
• Escalation Management: Proactively handle technical and process-related escalations, ensuring effective de-escalation and resolution.
• Provide timely support to the team members while on complex orders.
• Work on process improvement ideas and co-ordinate with the teams to implement them.
• Work assignment should be handled effectively ensuring there is uniform distribution of tasks.

Skill Requirements

Required Skills and Qualifications:

• Foundational knowledge of Local Exchange Carriers (LEC) and carrier-specific interfaces.
• Strong understanding of network and its related topologies.
• CCNA level knowledge; a CCNA certification is considered a significant advantage.
• Understanding of networking basics (LAN, WAN, firewalls)
• Problem-solving and communication skills
• Good team management skills
• Escalation handling
• Knowledge on report creation using excel and Gemini

Other Requirements

Experience:4-8years in telecom provisioning.

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.