Senior Administrator - Cisco Unified Communications

HCL Technologies Limited; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

HCL Technologies Limited seeks a Senior Administrator for Cisco Unified Communications in Bengaluru, Karnataka. You will manage large-scale UC deployments, ensure adherence to ITIL processes, and collaborate with cross-functional teams to deliver reliable communications services.

The role requires 5–10 years in NOC/TAC or implementation, strong Cisco UC expertise, and proven ability to drive changes with CAB input and post-change QA.

Qualifications

• Associate (2-year) or bachelor (4-year) level university degree or equivalent in a technical discipline.
• 5–10 years of experience in a Network Operations Centre or Technical Assistance Centre or in an Implementation role.
• Strong technical experience with technologies such as Cisco Unified Communications Manager, Multi Services, Gateways, Cisco Unity Connection, Jabber, Cisco Unified Presence, SME, Virtualization, IP Telephony protocols like SIP, H.323, MGCP, RTP, RTCP, VXML, and different Codecs.

Responsibilities

• Ensure accurate execution of documented and approved requests in customers’ production environments.
• Adhere to and enforce Change Management processes and policies of Cisco and customers.
• Support Change Managers with technical input on Change Advisory Board (CAB) meetings, whether internal and external.
• Take all appropriate steps to reduce risk of impact to customers’ production environment due to execution of approved changes.
• Validate service request execution process prior to production implementation.
• Conduct post-change QA testing to validate successful service request completion and to reduce risk of service impacting events resulting from the change.
• Serve as first point of escalation for failed service requests/changes; conduct change backouts to the point of pre-change baseline.
• Provide continual communication to stakeholders before, during and after execution of approved service requests.

Skills

Cisco UCCE suite

CUCM

ICM

CVP

CUSP

CIM

IP Telephony

SIP

H.323

RTP/RTCP

Jabber

Unity Connection

Expressways

Jabber MRA

Telepresence

Education

Bachelor’s degree in a technical discipline

Job description

Senior Administrator - Cisco Unified Communications Senior Administrator - Cisco Unified Communications India Job Description Senior Administrator - Cisco Unified Communications Bengaluru, Karnataka

Job Summary

• Understand and meet customer agreements (SLO/SLA/commitments)
• Follow and participate in the improvement of established team processes
• Identify and adhere to cost reduction measures
• Be accountable for following established team processes
• Understand ITIL framework (Event, Incident, Change, Service Request & Problem Management)
• Collaborate with peers and cross-functional teams
• Maintain knowledge and skill levels required to perform role effectively
• Participate in regular synch ups with team and team leadership
• Actively share and develop innovation and automations for continued improvement wherever possible

Job Responsibilities

• Ensure accurate execution of documented and approved requests in customers’ production environments
• Adhere to and enforce Change Management processes and policies of Cisco and customers
• Support Change Managers with technical input on Change Advisory Board (CAB) meetings, whether internal and external
• Take all appropriate steps to reduce risk of impact to customers’ production environment due to execution of approved changes
• Validate service request execution process prior to production implementation
• Conduct post-change QA testing to validate successful service request completion and to reduce risk of service impacting events resulting from the change
• Serve as first point of escalation for failed service requests/changes; conduct change backouts to the point of pre-change baseline
• Provide continual communication to stakeholders before, during and after execution of approved service requests

Job Description

• Strong experience in Cisco UCCE products - CUCM, ICM, CVP, CUSP, CIM

Key Responsibilities

NA

Skill Requirements

• Associate (2-year) or bachelor (4-year) level university degree or equivalent in a technical discipline
• 5-10 years of experience in a Network Operations Centre or Technical Assistance Centre or in an Implementation role
• Strong technical experience with technologies such as Cisco Unified Communications Manager, Multi Services, Gateways, Cisco Unity Connection, Jabber, Cisco Unified Presence, SME, Virtualization, IP Telephony protocols like SIP, H323, MGCP, RTP, RTCP, VXML, and different Codecs etc.
• Expertise in some technologies if not all likeCisco Unified Communications Manager, Multi Services, Gateways, Cisco Unity Connection, Telepresence, Cisco Meeting Server, Jabber, Cisco Unified Presence, SME, Virtualization, IP Telephony Good understanding on Cisco Expressways, Jabber MRA.

Other Requirements

• Strong written and verbal communication
• Good organizational skills
• Prioritize workload while managing multiple customer commitments
• Work independently with minimal supervision
• Strong interpersonal and teamwork skills
• Strong written and verbal communication
• Good organizational skills
• Prioritize workload while managing multiple customer commitments
• Work independently with minimal supervision
• Strong interpersonal and teamwork skills

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.