Sr Administrator (Support & Operations)

HCL Technologies Limited; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HCLTech in Chennai is seeking an L2 Network Operations Engineer to support switching, routing and wireless environments. The role requires 4–8 years of hands-on experience in network operations, CCNA certification, and strong analytical/problem-solving skills.

You will handle complex incidents, perform root-cause analyses, and contribute to knowledge base updates and training. The ideal candidate thrives under pressure, communicates clearly, and follows structured, process-driven approaches to

Qualifications

• 4–8 years of relevant experience in Network Operations (L2)
• CCNA mandatory
• Strong analytical and troubleshooting mindset
• Strong communication and documentation skills
• Ability to handle high-pressure incident scenarios
• Structured and process-compliant approach (critical for L2 role)

Responsibilities

• To adhere to quality standards, regulatory requirements and company policies.
• To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
• To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
• To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
• To ensure positive customer experience and CSAT through First Call Resolution, minimum rejected resolutions / reopen Cases and mitigating security threats.

Skills

Switching & Routing

Wireless networking

Python scripting

Network automation

Troubleshooting

Incident management

Tools

Network automation frameworks/tools

Job description

• Switching & Routing fundamentals (CCNA-level minimum)
• Wireless
• Hands-on scripting:
• Python (preferred) or any coding background
• Experience in automation-driven network operations
• Troubleshooting Network performance issues, connectivity, quality issues

Familiarity with:
Network automation frameworks/tools (good to have)

• Soft Skills
• Strong analytical and troubleshooting mindset
• Strong communication and documentation skills
• Ability to handle high-pressure incident scenarios
• Structured and process-compliant approach (critical for L2 role)

Experience & Qualification

• 4–8 years of relevant experience in Network Operations (L2 support)

Certifications:

• CCNA mandatory

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.