Senior Analyst RCM

IHG Hotels & Resorts; Gurugram District; On-site; INR 420,000 - 660,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Finance professional to provide active support to a group of owned/managed hotels in managing Accounts Receivable, maximizing cash-flow through effective credit control, and timely customer follow-up. Responsibilities include cash application, reconciliation, and balance agreement with customers.

The role requires setting up new customer accounts, credit reference checks, and adjusting credit limits, ensuring accuracy and SLA adherence across interactions with

Qualifications

• 2–3 years progressive experience in accounts receivable or finance functions.
• Experience with credit control and cash collection processes.
• Ability to prepare/review reconciliation and balance confirmations.

Responsibilities

• Manage accounts receivable for assigned hotels with SLA adherence.
• Follow up with customers for outstanding receivables and escalations (60+ aging).
• Set up new customer accounts, conduct credit references and adjust credit limits.
• Reconciling payments, daily cash application, and resolving exceptions.
• Prepare reports and support audits and management reviews.

Skills

Accounts Receivable

Credit control

Cash application

English communication

Problem resolution

Interpersonal negotiation

Education

Associate/Bachelor degree

Tools

PeopleSoft

Microsoft Office

Job description

The primary responsibility of this role is to provide active support to a group of owned / managed hotels in managing Accounts Receivable (AR), along with maximize cash-flow opportunities through the effective credit control, cash collection and follow-up with customers and timely query resolution for assigned customers’ accounts. Such activities include cash application, accounts reconciliation and agreement of balances with customers. The job includes setting up of new customer accounts, credit reference check, revision of credit limits etc. Ensure that the integrity of all work and interactions with customers are completed with full accuracy and as per agreed SLA and procedures.

Key Accountabilities

• Perform and maintain hotel’s Accounts Receivable with full accuracy in accordance with Service Level Agreements. Responsibilities include but not limited to –
• a) Effective & regular follow up with customers for outstanding receivables
• b) All aged (60+) items are addressed regularly and escalated
• c) Ensuring processes and procedures are followed regarding customer contacts, adhering to the process policy,
• d) Proactively inform any customer issues and escalation
• e) Issues & identified mistakes are not repeated
• Regular interaction and lead calls with customers and business teams along with managing Credit Review Meetings.
• Setup of New Customer’s accounts, Credit Reference check and revision of Credit limits. Reviewing payment remittance and daily cash application in system
• Independently handling and resolving process related issues.
• Help / Support the TL/AM or Manager in various Reports/ Tracker/Calls /process level key activities, improvement initiatives, automation and drive efficiency to deliver the same on a timely basis
• Ensure all customer records are kept up to date, conversations and all processes maintenance are documented and filed as agreed.
• Regular interaction with various teams across functions
• Provide full support in addressing all audit queries on time-to-time basis.
• Prepare and compile various reports as required for special studies and projects.

Key Skills & Experiences

Education: Associate Degree or Bachelor’s degree in a relevant field of work or an equivalent combination of education and work-related experience.

Experience: A minimum of 2-3 years progressive work-related experience with demonstrated proficiency and understanding in one or more functions related to the position.

Technical Skills and Knowledge:

• Demonstrated intermediate level knowledge of PeopleSoft or other enterprise financial systems and Microsoft Office (Outlook, Word, Excel).
• Demonstrated effective verbal, reading and written English communication skills (as applicable)
• Demonstrated proficiency in recognizing and resolving problems or inconsistencies in transactions and systems.
• Ability to influence and negotiate resulting in positive customer payment decisions.