Senior Analyst, Operations

MassMutual; Hyderabad; On-site; INR 300,000 - 600,000; Full time

Job summary

MassMutual India is offering an entry-level role in a dynamic financial services back-office team. The position focuses on processing paperwork, basic customer service for new and existing business, and maintaining accuracy in back-office systems.

The role requires good communication, strong data entry skills, and the ability to work in a fast-paced environment with strict deadlines. Overtime and flexible shift arrangements may be requested to meet business needs.

Qualifications

• Good communication skills.
• Excellent data entry skills.
• 0-1 years financial services industry knowledge or experience in similar process support.
• Ability to work in a fast-paced environment and adhere to strict deadlines.
• Ability to work overtime and/or work a flexible shift arrangement as business needs arise.

Responsibilities

• Begin to process required paperwork and provide basic customer service for new and existing business.
• Review broker dealer new business submissions for accuracy and completeness.
• Identify cases that are not in good order (NIGO) to alert Field force for resolution.
• Process client data into back-office systems with a high level of accuracy.
• Research and resolve operational issues as needed.
• Identify and resolve problems using Root Cause Problem Solving tools.
• Work effectively to meet/exceed productivity and quality standards.

Skills

Good communication

Data entry

Financial services knowledge

Fast-paced environment

Overtime/flexible shifts

Job description

Who We Are – MassMutual India

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.

Job Description

Daily and monthly responsibilities - What your days and weeks will include.

• Begin to process required paperwork and provide basic customer service for new and existing business. This may include new business applications, maintenance items, transfer paperwork and other various supplemental accounting paperwork. Review broker dealer new business submissions for accuracy and completeness.
• Identify cases that are not in good order (NIGO) in order to alert our Field force for resolution.
• Process client data into back-office systems with a high level of accuracy.
• Research and resolve operational issues as needed.
• Identify and resolve problems using Root Cause Problem Solving tools.
• Work effectively to meet/exceed productivity and quality standards.

Required skills and qualifications - The qualifications that are needed for this role:

• Good communication skills
• Excellent data entry skills
• 0-1 years financial services industry knowledge or experience in similar process support
• Ability to work in a fast-paced environment and adhere to strict deadlines
• Ability to work overtime and/or work a flexible shift arrangement as business needs arise.

Preferred qualifications - Additional skills/requirements that make you a great fit

• Passion to start a career in financial services industry
• College degree preferred or equivalent business experience
• As a member of the Wealth Management team, you will be subject to supervision requirements including Non-Registered Fingerprinting (NRF) and personal trading account oversight.

Work timings:

This role requires flexibility to work in shifts (regular, afternoon shift, and night shift in India) as per business requirements on a rotational basis. Team members may require working in India night shifts initially for a few weeks for trainings.

Why Join Us?

We’ve been around since 1851. During our history, we learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India’s Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.