Active Directory Support Engineer

MassMutual; Hyderabad; Hybrid; INR 1,400,000 - 2,100,000; Full time

Job summary

MassMutual India is seeking an experienced Active Directory & Entra Infrastructure Support Engineer to manage on‑prem and cloud-based identity services. The role focuses on BAU operations, production stability, incident remediation, upgrades, and platform hygiene while coordinating with security and infrastructure teams.

The ideal candidate will have 5+ years in enterprise IAM, strong AD/Entra ID expertise, and Proficiency with PowerShell scripting.

Qualifications

• Bachelor’s degree in Computer Science, IT, Cybersecurity or equivalent.
• 5+ years hands-on experience supporting Microsoft Active Directory and IAM operations.
• Experience with Azure Entra ID and hybrid identity in enterprise environments.
• Microsoft certifications (AD, Azure, Identity) are a strong plus.

Responsibilities

• Provide L2/L3 operational support for on-premises and cloud-based AD environments.
• Manage Azure Entra ID tenants and hybrid identity components.
• Perform daily identity management tasks (users/groups/service accounts).
• Implement RBAC, Group Policies, and access controls to meet requirements.
• Conduct incident remediation, RCA, and support audits related to identity platforms.

Skills

Active Directory

Azure Entra ID

Hybrid identity

PowerShell

SSO

MFA

IAM concepts

Troubleshooting

Education

Bachelor's degree

Tools

Azure Entra ID

Active Directory

DNS

Job description

Who We Are – MassMutual India

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other. Together, we’re stronger.

Job Description Role Overview

We are looking for an experienced Active Directory & Entra Infrastructure Support Engineer to support and operate our on‑premises and cloud‑based Active Directory environments, including Azure Entra ID and associated identity infrastructure. This role is heavily operational in nature, focused on BAU support, production stability, incident remediation, upgrades, and platform hygiene, while partnering with security, application, and infrastructure teams. The engineer will play a key role in ensuring availability, security, and performance of identity services across the enterprise.

Key Responsibilities

• Active Directory & Entra Operations
  • Provide L2/L3 operational support for multiple on‑premises and cloud‑based Active Directory environments
  • Support and manage Azure Entra ID tenants, hybrid identity setups, and supporting components
  • Perform daily operations including user, group, service account, and computer object management
  • Implement and manage Delegation Models, Group Policies, and role‑based access controls to meet business requirements
  • Support directory integrations with enterprise and third‑party applications
• Infrastructure Maintenance & Platform Health
  • Own technology currency and upgrades for: AD Domain Controllers Entra / Azure AD components Supporting identity infrastructure
  • Perform patching, configuration changes, and infrastructure clean‑up
  • Monitor directory health, replication, authentication flows, and system logs
  • Conduct regular reviews and audits to ensure stability, compliance, and security posture
  • Participate in Disaster Recovery drills, including AD and identity infrastructure restoration
• Incident Management & Troubleshooting
  • Act as a primary responder for identity‑related production incidents
  • Troubleshoot and resolve issues impacting: Authentication Authorization Directory replication Application integrations
  • Work closely with application teams, vendors, and platform teams to drive incident resolution
  • Support root cause analysis (RCA) and corrective action implementation
  • Participate in on‑call rotation, including evenings and weekends, as per operational requirements
• Documentation & Process Support
  • Create and maintain operational runbooks, SOPs, and troubleshooting guides
  • Document standard changes, fixes, and known issues
  • Support audit requests and internal reviews related to identity platforms
  • Continuously improve operational processes and stability

Required Qualifications

Education & Experience: Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or equivalent experience 5+ years of hands‑on experience supporting: Microsoft Active Directory Azure / Entra ID Microsoft server infrastructure Experience working in enterprise IAM or infrastructure operations teams Microsoft certifications (Active Directory, Azure, Identity) are a strong plus Technical Skills Strong hands‑on knowledge of: Active Directory architecture, design, and operations Azure Entra ID & hybrid identity concepts Domain Controllers, trust relationships, DNS, replication Experience with: SSO and MFA integrations IAM concepts and access governance PowerShell scripting for automation and support Familiarity with: Cloud platforms (Azure primarily; AWS exposure is a plus) Security standards (NIST, ISO 27001, PCI‑DSS) Strong troubleshooting skills using Microsoft diagnostic tools

Technical Skills

Strong hands‑on knowledge of: Active Directory architecture, design, and operations Azure Entra ID & hybrid identity concepts Domain Controllers, trust relationships, DNS, replication Experience with: SSO and MFA integrations IAM concepts and access governance PowerShell scripting for automation and support Familiarity with: Cloud platforms (Azure primarily; AWS exposure is a plus) Security standards (NIST, ISO 27001, PCI‑DSS) Strong troubleshooting skills using Microsoft diagnostic tools

Why Join Us?

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.

At MassMutual, we value both the flexibility that a remote work environment offers and the value that comes from connecting and collaborating in person with our colleagues. Our work environment is one where the majority of our team members adopt a hybrid schedule — working some days in the office and some days remotely, balancing flexibility with in‑person collaboration. One where each manager works with their teams to determine a schedule that meets the needs of customers, the team and the business. While the majority of our employees will follow this hybrid model, some of our roles will continue to be 100% on‑site and others may be 100% remote, subject to business needs. MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company, owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.