IAM Support Engineer - Lead

MassMutual; Hyderabad; Hybrid; INR 2,800,000 - 4,000,000; Full time

Benefits offered by this job

Hybrid work model

Industry leading pay and benefits

Job summary

MassMutual India, Hyderabad, seeks an IAM Support Engineer - Lead to oversee end-to-end IAM operations across SailPoint, Okta, and PAM, ensuring platform stability and timely incident resolution. The role requires leading a team, coordinating with engineering and business stakeholders, and driving governance across identity lifecycles.

You will manage onboarding of applications, access provisioning, and certifications, while championing least-privilege principles and security best practices

Qualifications

• 8+ years of end-to-end IAM experience.
• Minimum 2 years of team leadership experience.
• Experience in enterprise IAM/security operations.

Responsibilities

• Oversee daily IAM operations across SailPoint/Okta/PAM.
• Drive incident resolution and ensure SLA adherence.
• Lead onboarding of applications into IAM platforms.
• Coordinate with engineering, security, and business stakeholders.
• Mentor and guide IAM team members.

Skills

IAM leadership

Identity governance

Team management

Enterprise IAM

Tools

SailPoint (IdentityNow/IIQ)

Saviynt (IGA)

Okta (SSO, MFA, Federation)

PAM tools (CyberArk / BeyondTrust)

Job description

Who We Are – MassMutual India

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other. Together, we’re stronger.

Job Description

Job Title: IAM Support Engineer - Lead

Location: Hyderabad

Role Overview

Lead and support enterprise IAM operations across IGA (SailPoint), IAM (Okta), and PAM platforms. Responsible for end-to-end IAM lifecycle, access governance, and platform operations. Drive team delivery, incident resolution, onboarding, and compliance activities. Act as a point of contact for IAM operations and stakeholder coordination.

Key Responsibilities

IAM Operations & Platform Support

• Oversee daily IAM operations across SailPoint / Okta / PAM platforms
• Ensure platform stability, availability, and SLA adherence
• Monitor and resolve: Access requests Incidents IAM-related issues
• Coordinate with engineering teams for escalations and fixes

IGA (SailPoint / Saviynt) Operations

• Manage identity lifecycle (JML) across enterprise systems
• Support: Access provisioning / de-provisioning Certifications / access reviews Role and entitlement management
• Oversee application onboarding and integrations into IGA platforms
• Monitor aggregation, correlation, and provisioning workflows

Okta IAM Operations Support

• Support SSO, MFA, and authentication workflows using Okta
• Manage: User lifecycle Groups, roles, and policies
• Troubleshoot authentication, federation (SAML/OIDC), and access issues

PAM (Privileged Access Management) Support

• Support PAM tools (CyberArk / BeyondTrust / etc.)
• Manage: Privileged account onboarding Access controls and session management
• Ensure least privilege and secure privileged access practices

Application Onboarding & Integration

• Lead or support onboarding of applications into IAM platforms
• Work with application teams to: Define access models Configure integrations Validate entitlements and workflows Ensure smooth go-live and post-onboarding support

Incident Management & Troubleshooting

• Act as primary escalation point for IAM incidents
• Perform: Root cause analysis (RCA) Issue resolution and preventive actions Support major incident handling and production stabilization

Audit, Compliance & Governance Support

• Support: Access certifications Audit evidence and compliance reporting Ensure adherence to: IAM policies Security standards Regulatory requirements Drive remediation for audit findings

Team Leadership & Coordination (2+ Years Required)

• Lead a team of IAM operations/support engineers Allocate tasks and track daily/weekly deliverables Ensure SLA adherence and quality of delivery Mentor and guide team members on IAM processes and tools Coordinate with: Business teams Security stakeholders Vendors and global teams Process Improvement & Reporting Identify opportunities for automation and optimization Improve IAM processes and reduce operational inefficiencies Track and report: SLA metrics Incident trends Access governance KPIs

Required Qualifications

• Experience: 8+ years of IAM experience (end-to-end IAM exposure mandatory) Minimum 2 years of team handling / leadership experience Experience working in enterprise IAM / security operations environments
• Technical Skills (Mandatory): Strong hands-on experience with: SailPoint (IdentityNow / IIQ) or Saviynt (IGA) Okta IAM (SSO, MFA, Federation) PAM tools (CyberArk / BeyondTrust / similar)
• Deep understanding of: Identity lifecycle (JML) Access provisioning and workflows Access certifications and governance

Why Join Us?

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.

Remote Work and Hybrid Schedule

At MassMutual, we value both the flexibility that a remote work environment offers and the value that comes from connecting and collaborating in person with our colleagues. Our work environment is one where the majority of our team members adopt a hybrid schedule — working some days in the office and some days remotely, balancing flexibility with in-person collaboration. One where each manager works with their teams to determine a schedule that meets the needs of customers, the team and the business. While the majority of our employees will follow this hybrid model, some of our roles will continue to be 100% on‑site and others may be 100% remote, subject to business needs.

Company Purpose

MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company, owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.