Senior Analyst I - ServiceNow Administrator

MKS Instruments, Inc.; Gurgaon; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

MKS Instruments is seeking a Senior ServiceNow Engineer to design, build, and deploy scalable ServiceNow solutions across ITSM, ITOM, SPM, HAM, SAM, and Employee Center. You will lead hands-on development, mentor teammates, and drive platform governance, upgrades, and integrations using REST, SOAP, IntegrationHub, and MID Server.

With 5–8 years of enterprise ServiceNow experience and expert scripting skills, you will shape architecture and deliver high-quality solutions that improve user

Qualifications

• 5–8 years of hands-on ServiceNow development in enterprise environments.
• Expert-level scripting and configuration skills (JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer).
• Proven experience acting as a lead while remaining hands-on.
• Strong experience with ITSM, ITOM, SPM, CMDB, and custom applications.
• Extensive experience building and supporting ServiceNow integrations (REST, SOAP, IntegrationHub, MID Server).
• UI delivery via Service Portal and/or UI Builder; upgrades and release cycles knowledge.
• Knowledge of performance optimization, instance health, and scalability.

Responsibilities

• Serve as the hands-on technical lead for ServiceNow development initiatives across the enterprise.
• Design, develop, and maintain complex ServiceNow solutions using best-practice configuration and scripting.
• Lead technical design sessions and implement approved solutions.
• Establish and enforce coding standards, development patterns, and platform governance.
• Drive scalable solutions across ITSM, ITOM, CMDB, SPM and custom scoped applications.
• Build and maintain integrations using REST, SOAP, IntegrationHub, and MID Server.
• Lead ServiceNow upgrades, patching, and regression testing activities.
• Mentor developers through code reviews and technical guidance.
• Perform platform optimization, performance tuning, and technical debt reduction.

Skills

ServiceNow development

JavaScript/Glide scripting

Lead experience

ITSM/ITOM/CMDB

Integrations (REST/SOAP)

UI Portal/UI Builder

Upgrades & release management

Performance optimization

Education

Bachelor's degree in Computer Science or related field

Job description

A Day in Your Life at MKS

We are seeking a highly skilled Senior ServiceNow Engineer to join our ServiceNow Team and help drive the evolution of the ServiceNow platform at MKS. As a ServiceNow Engineer, you will design, build, and enhance solutions across ITSM, ITOM, SPM, HAM, SAM, and Employee Center. You’ll partner closely with business stakeholders to translate requirements into scalable technical designs and deliver high quality solutions that improve user experience, automate operations, and strengthen platform maturity. This position requires a blend of hands‑on development, platform engineering, and business analysis skills. You will contribute across the full development lifecycle from discovery and design through deployment, while helping shape the future of how our organization uses ServiceNow.

You Will Make an Impact By:

• Serve as the hands‑on technical lead for ServiceNow development initiatives across the enterprise
• Design, develop, and maintain complex ServiceNow solutions using best‑practice configuration and scripting
• Lead technical design sessions and actively implement approved solutions
• Establish and enforce coding standards, development patterns, and platform governance
• Drive scalable solutions across ITSM, ITOM, CMDB, SPM and custom scoped applications
• Build and maintain integrations using REST, SOAP, IntegrationHub, and MID Server
• Lead ServiceNow upgrades, patching, and regression testing activities
• Mentor developers through code reviews and technical guidance
• Perform platform optimization, performance tuning, and technical debt reduction

Required Skills:

• 5-8 years of hands‑on ServiceNow development experience in enterprise environments
• Expert‑level ServiceNow scripting and configuration skills (JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, Flow designer)
• Proven experience acting as a lead while remaining hands‑on
• Strong experience with ServiceNow modules such as ITSM, ITOM,SPM,CMDB, and custom applications
• Extensive experience building and supporting ServiceNow integrations (REST, SOAP, IntegrationHub, MID Server)
• UI delivery using Service Portal and/or UI Builder.
• Experience leading platform upgrades and managing release cycles
• Knowledge of performance optimization, instance health, and scalability
• Strong problem‑solving skills and the ability to troubleshoot complex platform issues

Preferred Skills:

• Hands‑on experience with ITOM Discovery, Service Mapping, SPM
• Familiarity with Agile/Scrum practices for ServiceNow development
• ServiceNow certifications such as CSA, CAD, and CIS (ITSM, ITOM, or CMDB)
• Bachelor’s degree in computer science, Information Systems, or equivalent experience #LI-MK1

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply.

We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy‑related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law.

Hiring decisions are based on merit, qualifications and business needs.

We conduct background checks and drug screens, in accordance with applicable law and company policies.

MKS is generally only hiring candidates who reside in states where we are registered to do business.

At MKS, it's all about courage, big ideas, and a serious passion for innovation. Winning here is about exploring possibilities, taking action, and solving our customers’ toughest challenges. It's not just a job – it's what you make of it. While you shape your role and make it unique, we invest in you with on‑the‑job and formal training, as well as educational assistance. Curiosity is key at MKS - ask questions, own your path.

Our success comes from celebrating the unique skills, diverse perspectives, and lived experience of employees from over 100 countries. The goal is to make sure that everyone feels that they belong.

Diversity isn't just a nice‑to‑have; making sure everyone feels included is a big deal for us.

Our group of ~10,000 employees serves semiconductor manufacturing, electronics and packaging, and specialty industrial markets.

With over 3,800 patents, our products are enabling advancements in 5G, renewable energy & storage, artificial intelligence, cloud technology, and big data.

We're the behind‑the‑scenes support for some amazing technology. MKS Instruments enables technologies that transform our world. MKS Instruments Product Overview