Senior Analyst

Manpowergroup Services India; Gurugram District, Bengaluru; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Everest Group is seeking a Senior Analyst to join the BPS Pricing Cluster within the Commercial and Solution Analytics (CSA) Practice in Gurgaon/Bangalore. You will deliver pricing and commercial insights for BPO outsourcing engagements, working with clients, service providers, and internal teams.

The role emphasizes pricing assessments, benchmarking, solution sizing, ROI analyses, transformation initiatives, and outsourcing strategy engagements, with opportunities to mentor colleagues and

Qualifications

• 2–5 years of experience in one or more: pricing, bid management, or related commercial functions.
• Experience in BPO/IT services pricing or CXM is a plus.
• MBA preferred; strong analytical and communication abilities required.

Responsibilities

• Manage multiple initiatives from business development through client delivery.
• Create actionable insights from live engagements, client interviews, and secondary research.
• Communicate with senior stakeholders across providers and buyers.
• Deliver pricing, commercial and solutioning recommendations to clients.
• Contribute to thought leadership through webinars, whitepapers, blogs, and viewpoints.
• Collaborate with analysts and consulting teams across the organization.
• Support Everest Group's sales team in pursuit and delivery of engagements.
• Mentor and develop team members and present findings to senior leadership.

Skills

Analytical skills

Problem solving

Written and verbal communication

Client management

Presentation skills

Teamwork and collaboration

Education

MBA from a reputed B-School

Job description

Job Title: Senior Analyst

Industry: Research & Advisory Services

Location: Gurgaon / Bangalore

Job Description

The Senior Analyst will be part of the BPS Pricing Cluster within the Commercial and Solution Analytics (CSA) Practice. The team supports buyers and service providers with pricing and commercial decisions related to BPO outsourcing engagements.

The role involves working on pricing assessments, benchmarking, solution sizing, productivity analysis, ROI evaluations, transformation initiatives, and outsourcing strategy engagements. The individual will work closely with clients, service providers, and internal stakeholders to deliver actionable insights and commercial recommendations.

Key Responsibilities

• Manage multiple initiatives from business development through client delivery.
• Create actionable insights by evaluating information collected through live engagements, client interviews, and secondary research.
• Communicate and interact with senior stakeholders across outsourcing service providers and buyers.
• Deliver pricing, commercial, and solutioning recommendations to clients.
• Contribute to thought leadership through webinars, whitepapers, blogs, and viewpoints.
• Collaborate with analysts and consulting teams across the organization.
• Support Everest Group's sales team in pursuit and delivery of consulting engagements.
• Mentor, support, and contribute to the professional development of team members.
• Present findings and recommendations to senior client stakeholders and leadership teams.

Typical Engagements

• Commercial assessment of Contact Center Outsourcing (CCO) contracts for global enterprises.
• Pricing benchmark and transformation ROI analysis for Healthcare BPO services.
• Sole-source review of HRO outsourcing bids for global clients.
• Lost-deal assessments for leading BPO providers to improve win rates.
• Advisory support on outcome-based commercial models across Finance & Accounting and Supply Chain BPO services.

Experience Required

2 to 5 years of experience in one or more of the following:

• Solution Design teams within Tier-1 IT/BPO service providers.
• Pricing, Bid Management, or Price-to-Win functions.
• CXM (Customer Experience Management) providers.
• Recruitment Process Outsourcing (RPO) organizations.
• HR/Payroll specialist firms.
• Other solutioning and commercial functions within IT/BPO service providers.

Desired Skills & Domain Expertise

• Knowledge of BPO domains such as:
  • Finance & Accounting
  • Procurement
  • Contact Center Services
  • Supply Chain
  • Human Resources Outsourcing (HRO)
  • Digital Operations / Marketing BPO
  • Healthcare, Insurance, Banking, Pharma, and other industry-specific BPO services
• Exposure to:
  • BPO pricing and commercial constructs
  • Solution sizing and staffing models
  • Service Level Agreements (SLAs) and KPIs
  • Contracting terms and conditions
  • Automation and next-generation delivery models
  • Business transformation and ROI analysis

Educational Qualification

• MBA from a reputed B-School (Preferred)

Required Competencies

• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Strong client management and presentation skills
• Ability to work with senior executives and stakeholders
• Relationship-oriented and collaborative mindset
• Strong interpersonal and teamwork capabilities