Senior Agency Manager

PeopleStrong; Indore District; On-site; INR 600,000 - 900,000; Full time

Job summary

HDFC ERGO General Insurance is seeking a Senior Agency Manager to join our outbound/frontline sales operations in India. The role involves managing inbound call center activities, handling HNI clients, and coordinating with sales teams to ensure top-tier service.

Candidates should bring BFSI or customer service experience and strong communication skills. The position supports a permanent, full-time role with standard banking/insurance industry shifts.

Qualifications

• Should be willing to work in captive inbound call center setup.
• Comfortable with rotational shift and weekly offs.
• Preferably from BFSI / call center / Customer Service background, having handled HNI customers.
• Superlative communication skills, engaging personality, can-do / take charge attitude.
• Insurance background an added advantage.
• Edu. Qualification - Undergraduate acceptable; Graduate & above preferable.

Responsibilities

• Handle inbound calls with focus on HNI customers.
• Work in rotational shift with weekly offs.
• Provide high-quality service and take-charge attitude.
• Engage customers with superior service and upsell when appropriate.

Skills

Any Graduate

Job description

Posted On 17 Aug 2026

End Date 17 Aug 2027

Required Experience 1 - 3 years

Basic Section

New Job Title Senior Agency Manager

No. Of Openings 1

Grade FLS

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Health

Business Function Sales

Cost Center Agency - Health

Cost Center Code 1825

Department Retail Business Group

Function Open Market

Business Zone West

Job Role Front Line Sales

Country India

Region West

Branch Code 2403

Type of Office Branch

Skills

Skill

Any Graduate

CERTIFICATION

Working Language

Job Description

Should be willing to work in captive inbound call center set up, preferably should have inbound call handling experience
Comfortable with rotational shift and weekly offs
Preferably from BFSI / call center / Customer Service background, having handled HNI customers
Superlative communication skills, engaging personality, can-do / take charge attitude
Should have zeal to service HNI customers with above-and-beyond customer service
Insurance background an added advantage
Edu. Qualification - Undergraduate acceptable; Graduate & above preferable
9-6-Day Working Week