Assistant Agency Manager

PeopleStrong; Gangtok; On-site; INR 300,000 - 420,000; Full time

Job summary

HDFC ERGO General Insurance is seeking a Front Line Sales professional to join a captive inbound call center setup in Gangtok. The role emphasizes handling inbound calls, delivering high-quality service, and engaging HNI customers with a proactive, can-do attitude.

Graduate or higher education is preferred, with willingness to work in shifts. We value experience in BFSI or call center environments and a strong communication style to represent the brand effectively.

Qualifications

• Should be willing to work in captive inbound call center setup.
• Comfortable with rotational shift and weekly offs.
• Preferably from BFSI / call center / customer service background, handling HNI customers.

Responsibilities

• Handle inbound calls and engage with customers in a professional manner.
• Provide high-quality service to HNI customers with a can-do attitude.
• Support the sales process within an open market branch setup.

Skills

Any Graduate

Education

Undergraduate acceptable; Graduate & above preferable

Job description

End Date 18 Aug 2027

Required Experience 1 - 3 years

New Job Title Assistant Agency Manager

Grade FLS

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Health

Business Function Sales

Cost Center Agency - Health

Cost Center Code 1825

Department Retail Business Group

Function Open Market

Business Zone East

Job Role Front Line Sales

Country India

Region East

City Gangtok

Physical Branch Gangtok

Branch Gangtok

Branch Code 3401

Type of Office Branch

Skills

Skill

Any Graduate

CERTIFICATION

Working Language

Job Description

Should be willing to work in captive inbound call center set up, preferably should have inbound call handling experience
Comfortable with rotational shift and weekly offs
Preferably from BFSI / call center / Customer Service background, having handled HNI customers
Superlative communication skills, engaging personality, can-do / take charge attitude
Should have zeal to service HNI customers with above-and-beyond customer service
Insurance background an added advantage
Edu. Qualification - Undergraduate acceptable; Graduate & above preferable
9-6-Day Working Week