Assistant Agency Manager

PeopleStrong; Shillong; On-site; INR 250,000 - 400,000; Full time

Job summary

HDFC ERGO General Insurance invites applications for an Assistant Agency Manager to manage inbound customer interactions in a captive setup. You will engage with HNI clients, handle queries, and provide premium service while maintaining compliance. Prefer candidates with BFSI experience and a strong communication style.

The role requires flexibility for rotational shifts and weekly offs, and is suitable for graduates seeking permanent employment in a dynamic retail insurance team.

Qualifications

• Inbound call handling experience preferred.
• Excellent communication and engaging personality.
• Willing to work in captive inbound setup with BFSI exposure.

Responsibilities

• Handle inbound calls in a captive setup.
• Provide high quality service to HNI customers.
• Adapt to rotational shifts and weekly offs.
• Engage customers with a can-do attitude and professional demeanor.

Skills

Any Graduate

Education

Undergraduate acceptable

Graduate & above preferable

Job description

Required Experience 1 - 3 years

Basic Section

New Job Title Assistant Agency Manager

No. Of Openings 1

Grade FLS

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Health

Business Function Sales

Cost Center Agency - Health

Cost Center Code 1825

Department Retail Business Group

Function Open Market

Business Zone East

Job Role Front Line Sales

Country India

Region East

City Shillong

Physical Branch Shillong

Branch Shillong

Branch Code 3901

Type of Office Branch

Skills

Skill

Any Graduate

CERTIFICATION

Working Language

Job Description

Should be willing to work in captive inbound call center set up, preferably should have inbound call handling experience
Comfortable with rotational shift and weekly offs
Preferably from BFSI / call center / Customer Service background, having handled HNI customers
Superlative communication skills, engaging personality, can-do / take charge attitude
Should have zeal to service HNI customers with above-and-beyond customer service
Insurance background an added advantage
Edu. Qualification - Undergraduate acceptable; Graduate & above preferable
9-6-Day Working Week