Senior Admissions Counselor

upGrad; Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Job summary

upGrad in Bengaluru seeks a results-driven Sales Advisor to mentor potential learners and guide their career journeys through personalized counseling. You will close deals, demo programs, and manage post-sale relationships while meeting weekly enrollment and revenue targets.

The role requires exceptional communication, comfort with international buyers, and a patient, empathetic approach to diverse learners. CRM proficiency and a passion for excellent service are essential.

Qualifications

• Exceptional communication skills, both written and verbal.
• Proven track record in international sales, preferably in EdTech.
• Understanding of global student buying behaviors and cultural nuances.
• High-achieving sales performer with documented success.

Responsibilities

• Mentor and advise potential learners on their career paths.
• Provide personalized counseling to map learners' careers and show upGrad as a growth catalyst.
• Meet weekly enrollment, revenue, and collection targets.
• Articulate upGrad's online learning model and its benefits.
• Manage end-to-end sales closing lifecycle for leads including calls, demos, and post-sales follow-up.
• Maintain a comprehensive database of lead interactions and provide regular updates.

Skills

Communication

International sales

Cultural awareness

Target driven

Active listening

Empathy

MS Office

Customer service

Education

Bachelor's degree

Tools

CRM software

Job description

Responsibilities

• Serve as a mentor and trusted advisor to potential learners, guiding them in their career journeys.


• Provide personalized counseling to prospective students, helping them map their career paths and demonstrating how upGrad can be a catalyst for their professional growth.


• Meet weekly enrollment, revenue, and collection targets.


• Articulate the uniqueness and effectiveness of upGrad's online learning model.


• Manage the complete sales closing lifecycle for assigned leads, which includes making phone calls, delivering product demonstrations, closing sales, and maintaining post-sales relationships.


• Keep a comprehensive database of all interactions with leads and provide regular updates.

Requirements

• Exceptional communication (both written and verbal) and interpersonal skills.


• Proven experience in international sales, with a preference for EdTech sales.


• Strong understanding of the cultural nuances and buying behaviors of students from across the globe


• High-achieving sales performers with a documented track record of success.


• Active listeners and trustworthy individuals capable of building rapport with potential learners.


• A patient and empathetic approach to handling diverse situations.


• A disciplined mindset for funnel building, feedback tracking, task prioritization, and consistently exceeding targets and deadlines.


• A sales-oriented mindset to effectively communicate upGrad's offerings and achieve revenue objectives.


• A passion for always delivering exceptional customer service.


• Basic proficiency in the MS Office Suite (Outlook, Word, and Excel) is preferred.

Eligibility

• A bachelor's degree in any field; a degree in business, marketing, or education is preferred.


• 2-5 years of experience in international sales, preferably in the EdTech sector.


• Proven track record of achieving sales targets and driving revenue growth.


• Familiarity with CRM tools and sales tracking software is an advantage.


• Ability to work effectively in a fast-paced environment and adapt to changing priorities.


• Strong work ethic and a proactive attitude toward achieving results.