Senior Administrator - Telepresence,Microsoft Intune

HCL Technologies Limited

Madurai District

On-site

INR 800,000 - 1,000,000

Full time

48 hours ago

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Job summary

HCL Technologies Limited is seeking a Senior Administrator - Telepresence, Microsoft Intune in Madurai, Tamil Nadu to manage and support Cisco Webex and Microsoft Teams platforms. The role covers endpoints, room devices, and networking for enterprise conferencing, with ITIL-aligned incident and problem management.

You will configure and maintain CUCM, Webex, and Teams infrastructure, ensuring high availability, performance, and SLA compliance while coordinating with networks, security, and

Qualifications

Cisco Webex Administration and CUCM management experience.
Experience with Microsoft Teams administration and Teams Rooms setup.
Proven ability to troubleshoot video, audio, and network-related conferencing issues.

Responsibilities

Administer and support Cisco Webex and Microsoft Teams platforms.
Manage Cisco video endpoints, room devices, and Teams Rooms systems.
Configure, maintain, and troubleshoot CUCM, Webex, Teams infrastructure.
Resolve meeting quality and connectivity issues and monitor platform health.
Provide L2/L3 support for enterprise collaboration services.

Skills

Cisco Webex Administration

CUCM Administration

Microsoft Teams Administration

Microsoft Teams Rooms (MTR)

SIP & H.323 Protocols

Video Conferencing Technologies

Audio/Video Troubleshooting

TCP/IP, DNS, DHCP Fundamentals

QoS for Voice and Video Traffic

ServiceNow ITSM

Education

MS-700 / Microsoft Teams Administrator Associate

Cisco CCNA/CCNP Collaboration

Cisco Webex Certifications

ITIL Foundation

Tools

ServiceNow

Job description

Senior Administrator - Telepresence,Microsoft Intune Senior Administrator - Telepresence,Microsoft Intune India Apply now Job Description Senior Administrator - Telepresence,Microsoft Intune Madurai, Tamil Nadu

Job Summary

Communication - Enterprise Video Conf. (Cisco + MS)

Key Responsibilities

Administer and support Cisco Webex and Microsoft Teams collaboration platforms. Manage Cisco video conferencing endpoints, room devices, and Teams Rooms systems. Configure, maintain, and troubleshoot CUCM, Webex, Teams, and conferencing infrastructure. Resolve audio, video, call quality, connectivity, and meeting-related issues. Monitor platform health, performance, and service availability. Support executive/VIP meetings and critical business events. Coordinate with network, security, and vendor teams to resolve complex issues. Perform incident, change, and problem management activities following ITIL processes. Conduct Root Cause Analysis (RCA) and implement preventive measures. Manage firmware upgrades, patches, and system maintenance activities. Maintain operational documentation, knowledge articles, and standard operating procedures. Ensure compliance with SLAs and operational standards. Provide L2/L3 technical support for enterprise collaboration services.

Skill Requirements

Cisco Webex Administration Cisco Unified Communications Manager (CUCM) Microsoft Teams Administration Microsoft Teams Rooms (MTR) SIP & H.323 Protocols Video Conferencing and Collaboration Technologies Audio/Video Troubleshooting TCP/IP, DNS, DHCP Fundamentals QoS for Voice and Video Traffic ServiceNow or equivalent ITSM tools Incident, Change & Problem Management ITIL Framework Vendor Management and Coordination Documentation and Reporting

Other Requirements

Microsoft Teams Administrator Associate (MS-700) Cisco CCNA/CCNP Collaboration Cisco Webex Certifications ITIL Foundation

Apply now Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.