Senior Administrator - Desk Side Services, AMT Asset Management Software

HCL Technologies Limited; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HCL Technologies Limited is seeking a Senior Administrator for Desk Side Services in Chennai, India. The role focuses on end-user device support, ticket handling, and remote assistance across Windows and macOS, with emphasis on SLA-driven service delivery.

You will work with teams handling TCP/IP networking, VPN, and endpoint management tools, delivering high-quality support to executive users in a large enterprise environment.

Qualifications

• Experience troubleshooting desktops, laptops, printers and end-user applications across Windows and macOS.
• Strong knowledge of TCP/IP, DNS, DHCP, VPN and network connectivity issues.
• Experience with ticketing tools such as ServiceNow or Remedy.
• Experience supporting users via remote tools (phone, email, chat, remote desktop).
• Experience in large enterprise environments, preferably banking/financial domains.

Responsibilities

• Troubleshoot desktops, laptops, printers and end-user devices across Windows and macOS.
• Document and manage tickets using ServiceNow or Remedy.
• Provide remote support via phone, email, chat or remote desktop.
• Collaborate with IT teams to resolve escalations and maintain SLAs.
• Support executive/white-glove users and maintain high service quality.

Skills

Desktop support

Windows/macOS troubleshooting

TCP/IP networking

End-user support

Communication & documentation

Tools

ServiceNow

Remedy

Intune

SCCM

JAMF

Job description

Senior Administrator - Desk Side Services, AMT Asset Management Software Senior Administrator - Desk Side Services, AMT Asset Management Software India Job Description Senior Administrator - Desk Side Services, AMT Asset Management Software Chennai, Tamil Nadu

Job Summary

Soft Skills Excellent verbal communication: Ability to clearly explain technical issues and solutions to users with varying levels of technical understanding. Strong written communication: Ability to document tickets effectively and communicate professionally via email and chat. Active listening skills: Ability to understand user issues by asking relevant questions and confirming details. Customer service orientation: Must remain courteous, patient, and professional, especially when dealing with escalations or frustrated users. Technical Skills Experience in troubleshooting desktops, laptops, printers, peripherals, and end-user applications across Windows and macOS environments. Strong understanding of TCP/IP, DNS, DHCP, VPN, and troubleshooting network/connectivity (Wi-Fi/internet) issues. Hands‑on experience with MS Office and standard enterprise applications. Experience with ticketing tools such as ServiceNow/Remedy. Experience supporting users via remote tools (phone, email, chat, remote desktop). Prior experience in large enterprise environments (preferably banking/financial domain). Exposure to endpoint management tools (Intune, SCCM, JAMF, etc.). Experience supporting executive / white-glove users.

Key Responsibilities

Soft Skills Excellent verbal communication: Ability to clearly explain technical issues and solutions to users with varying levels of technical understanding. Strong written communication: Ability to document tickets effectively and communicate professionally via email and chat. Active listening skills: Ability to understand user issues by asking relevant questions and confirming details. Customer service orientation: Must remain courteous, patient, and professional, especially when dealing with escalations or frustrated users. Technical Skills Experience in troubleshooting desktops, laptops, printers, peripherals, and end-user applications across Windows and macOS environments. Strong understanding of TCP/IP, DNS, DHCP, VPN, and troubleshooting network/connectivity (Wi-Fi/internet) issues. Hands‑on experience with MS Office and standard enterprise applications. Experience with ticketing tools such as ServiceNow/Remedy. Experience supporting users via remote tools (phone, email, chat, remote desktop). Prior experience in large enterprise environments (preferably banking/financial domain). Exposure to endpoint management tools (Intune, SCCM, JAMF, etc.). Experience supporting executive / white-glove users.

Skill Requirements

Soft Skills Excellent verbal communication: Ability to clearly explain technical issues and solutions to users with varying levels of technical understanding. Strong written communication: Ability to document tickets effectively and communicate professionally via email and chat. Active listening skills: Ability to understand user issues by asking relevant questions and confirming details. Customer service orientation: Must remain courteous, patient, and professional, especially when dealing with escalations or frustrated users. Technical Skills Experience in troubleshooting desktops, laptops, printers, peripherals, and end-user applications across Windows and macOS environments. Strong understanding of TCP/IP, DNS, DHCP, VPN, and troubleshooting network/connectivity (Wi-Fi/internet) issues. Hands‑on experience with MS Office and standard enterprise applications. Experience with ticketing tools such as ServiceNow/Remedy. Experience supporting users via remote tools (phone, email, chat, remote desktop). Prior experience in large enterprise environments (preferably banking/financial domain). Exposure to endpoint management tools (Intune, SCCM, JAMF, etc.). Experience supporting executive / white-glove users.

Other Requirements

Soft Skills Excellent verbal communication: Ability to clearly explain technical issues and solutions to users with varying levels of technical understanding. Strong written communication: Ability to document tickets effectively and communicate professionally via email and chat. Active listening skills: Ability to understand user issues by asking relevant questions and confirming details. Customer service orientation: Must remain courteous, patient, and professional, especially when dealing with escalations or frustrated users. Technical Skills Experience in troubleshooting desktops, laptops, printers, peripherals, and end-user applications across Windows and macOS environments. Strong understanding of TCP/IP, DNS, DHCP, VPN, and troubleshooting network/connectivity (Wi-Fi/internet) issues. Hands‑on experience with MS Office and standard enterprise applications. Experience with ticketing tools such as ServiceNow/Remedy. Experience supporting users via remote tools (phone, email, chat, remote desktop). Prior experience in large enterprise environments (preferably banking/financial domain). Exposure to endpoint management tools (Intune, SCCM, JAMF, etc.). Experience supporting executive / white-glove users.

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.