Senior Analyst - English, Arabic, Microsoft Windows

HCL Technologies Limited; Dadri; On-site; INR 500,000 - 750,000; Full time

Job summary

HCLTech in Noida, Uttar Pradesh, India, is seeking a Senior Analyst with English and Arabic language proficiency to diagnose and resolve hardware, software, and network issues for end users.

The role involves interacting with customers via phone and chat, routing incidents, and coordinating with vendors. Knowledge of Windows OS and remote support tools is essential, with willingness to work in rotating shifts.

Qualifications

• Fluent in English and Arabic for customer interactions.
• Willingness to work in 24x7 shifts and holidays.
• Experience in Windows servers/desktops and remote support tools.

Responsibilities

• Provide hardware/software/network problem diagnosis via telephone and chat.
• Resolve or route incidents to appropriate teams.
• Coordinate with vendors and support staff for problem resolution.
• Administer User Access controls and document issues in ticketing system.
• Lead or contribute in helpdesk projects and training.

Skills

Fluent English

Arabic language

Customer support

Troubleshooting

Windows OS

Tools

TeamViewer

LiveMeeting

Windows Remote Assistance

Lync/OCS

MS Office

Job description

Senior Analyst - English, Arabic, Microsoft Windows Senior Analyst - English, Arabic, Microsoft Windows India Job Description Senior Analyst - English, Arabic, Microsoft Windows Noida, Uttar Pradesh

Job Summary

Role, responsibilities, and skill sets:

• Provide hardware / software / network problem diagnosis / resolution via telephone and chat for customer’s end users.
• Resolve or Route incidents and requests to appropriate teams
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User Access and Exit controls.
• Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.
• Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
• Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems.
• Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments.
• Willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
• Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus)
• Willing to work in different rotational shifts (24*7) and national holidays as required by Operations.

Key Responsibilities

Role, responsibilities, and skill sets:

• Provide hardware / software / network problem diagnosis / resolution via telephone and chat for customer’s end users.
• Resolve or Route incidents and requests to appropriate teams
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User Access and Exit controls.
• Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.
• Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
• Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems.
• Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments.
• Willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
• Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus)
• Willing to work in different rotational shifts (24*7) and national holidays as required by Operations.

Skill Requirements

Technical Requirements:

• Windows Operating systems
• Clients: Windows8, Windows7, Windows 10
• Servers: Windows 2008, Windows 2003, Windows 2000
• Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance
• Knowledge of Lync and OCS
• MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
• Internet browsers (e.g. Explorer, Chrome, Firefox)
• Anti-virus and firewall software
• PC Hardware knowledge o Desktop o Laptop o Peripheral devices (printers, scanners)
• Mobile devices and OS (iOS/Android/Windows)
• PC Hardware knowledge

Other Requirements

Fluent in English

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.