Administrator - Desk Side Services, AMT Asset Management Software

HCL Technologies Limited; Chennai District; On-site; INR 450,000 - 750,000; Full time

Job summary

HCL Technologies Limited is seeking an Administrator - Desk Side Services in Chennai, Tamil Nadu. The role focuses on hands-on support for desktops, laptops, printers, and end-user applications across Windows and macOS, with strong knowledge of TCP/IP, DNS, DHCP, and VPN.

You will document tickets and assist users via remote tools, handling escalations when needed. Exposure to enterprise endpoint management tools and ticketing platforms is essential, along with a customer‑focused service mindset

Qualifications

• Experience in troubleshooting desktops, laptops, printers, peripherals, and end-user applications across Windows and macOS environments.
• Strong understanding of TCP/IP, DNS, DHCP, VPN, and troubleshooting network/connectivity issues.
• Hands‑on experience with MS Office and standard enterprise applications.
• Experience with ticketing tools such as ServiceNow/Remedy.

Responsibilities

• Explain technical issues clearly to users with varying levels of technical understanding.
• Document tickets effectively and communicate professionally via email and chat.
• Resolve end-user issues across Windows and macOS environments and coordinate with teams for escalations.
• Support users via remote tools (phone, email, chat, remote desktop).

Skills

Verbal communication

Written communication

Active listening

Customer service

Remote support

Windows/macOS troubleshooting

Networking basics

Ticketing tools usage

Executive support

Tools

ServiceNow

Remedy

Intune

SCCM

JAMF

Job description

Administrator - Desk Side Services, AMT Asset Management Software Administrator - Desk Side Services, AMT Asset Management Software India Job Description Administrator - Desk Side Services, AMT Asset Management Software Chennai, Tamil Nadu

Job Summary

Soft Skills Excellent verbal communication: Ability to clearly explain technical issues and solutions to users with varying levels of technical understanding. Strong written communication: Ability to document tickets effectively and communicate professionally via email and chat. Active listening skills: Ability to understand user issues by asking relevant questions and confirming details. Customer service orientation: Must remain courteous, patient, and professional, especially when dealing with escalations or frustrated users. Technical Skills Experience in troubleshooting desktops, laptops, printers, peripherals, and end-user applications across Windows and macOS environments. Strong understanding of TCP/IP, DNS, DHCP, VPN, and troubleshooting network/connectivity (Wi-Fi/internet) issues. Hands‑on experience with MS Office and standard enterprise applications. Experience with ticketing tools such as ServiceNow/Remedy. Experience supporting users via remote tools (phone, email, chat, remote desktop). Prior experience in large enterprise environments (preferably banking/financial domain). Exposure to endpoint management tools (Intune, SCCM, JAMF, etc.). Experience supporting executive / white-glove users.

Key Responsibilities

Soft Skills Excellent verbal communication: Ability to clearly explain technical issues and solutions to users with varying levels of technical understanding. Strong written communication: Ability to document tickets effectively and communicate professionally via email and chat. Active listening skills: Ability to understand user issues by asking relevant questions and confirming details. Customer service orientation: Must remain courteous, patient, and professional, especially when dealing with escalations or frustrated users. Technical Skills Experience in troubleshooting desktops, laptops, printers, peripherals, and end-user applications across Windows and macOS environments. Strong understanding of TCP/IP, DNS, DHCP, VPN, and troubleshooting network/connectivity (Wi-Fi/internet) issues. Hands‑on experience with MS Office and standard enterprise applications. Experience with ticketing tools such as ServiceNow/Remedy. Experience supporting users via remote tools (phone, email, chat, remote desktop). Prior experience in large enterprise environments (preferably banking/financial domain). Exposure to endpoint management tools (Intune, SCCM, JAMF, etc.). Experience supporting executive / white-glove users.

Skill Requirements

Soft Skills Excellent verbal communication: Ability to clearly explain technical issues and solutions to users with varying levels of technical understanding. Strong written communication: Ability to document tickets effectively and communicate professionally via email and chat. Active listening skills: Ability to understand user issues by asking relevant questions and confirming details. Customer service orientation: Must remain courteous, patient, and professional, especially when dealing with escalations or frustrated users. Technical Skills Experience in troubleshooting desktops, laptops, printers, peripherals, and end-user applications across Windows and macOS environments. Strong understanding of TCP/IP, DNS, DHCP, VPN, and troubleshooting network/connectivity (Wi-Fi/internet) issues. Hands‑on experience with MS Office and standard enterprise applications. Experience with ticketing tools such as ServiceNow/Remedy. Experience supporting users via remote tools (phone, email, chat, remote desktop). Prior experience in large enterprise environments (preferably banking/financial domain). Exposure to endpoint management tools (Intune, SCCM, JAMF, etc.). Experience supporting executive / white-glove users.

Other Requirements

Soft Skills Excellent verbal communication: Ability to clearly explain technical issues and solutions to users with varying levels of technical understanding. Strong written communication: Ability to document tickets effectively and communicate professionally via email and chat. Active listening skills: Ability to understand user issues by asking relevant questions and confirming details. Customer service orientation: Must remain courteous, patient, and professional, especially when dealing with escalations or frustrated users. Technical Skills Experience in troubleshooting desktops, laptops, printers, peripherals, and end-user applications across Windows and macOS environments. Strong understanding of TCP/IP, DNS, DHCP, VPN, and troubleshooting network/connectivity (Wi-Fi/internet) issues. Hands‑on experience with MS Office and standard enterprise applications. Experience with ticketing tools such as ServiceNow/Remedy. Experience supporting users via remote tools (phone, email, chat, remote desktop). Prior experience in large enterprise environments (preferably banking/financial domain). Exposure to endpoint management tools (Intune, SCCM, JAMF, etc.). Experience supporting executive / white-glove users.

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.