Senior Administrator - Telepresence,Microsoft Intune

HCL Technologies Limited; Bengaluru; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

HCL Technologies Limited in Bengaluru, India seeks a Senior Administrator - Telepresence and Microsoft Intune with extensive experience in AV deployment and support. The role focuses on operation, incident resolution, and proactive issue ownership across voice-video-AV systems, with strong documentation and mentoring responsibilities.

The candidate should demonstrate hands-on expertise with Polycom, Cisco, SCADA-like ITIL processes, and VoIP networks, ensuring QoS and smooth multi-site video

Qualifications

• Degree preferably engineering.
• Experience with AV environments and critical incident management.
• Strong knowledge of VoIP, video, and telepresence systems.
• Familiarity with Cisco/VCS, CUCM, TMS, and Polycom devices.

Responsibilities

• Troubleshoot and resolve critical P2 incidents with minimal supervision.
• Plan, build, and run operational support for AV/telepresence systems.
• Document changes, SOPs, and diagrams for ongoing operations.

Skills

VoIP systems

Video conferencing

Telepresence

Crestron control

Polycom equipment

Cisco VCS

CUCM TMS

AV networks

Education

Engineering degree

ITIL v3 Foundation

Tools

ScienceLogic EM7

Prognosis

ServiceNow

Job description

Senior Administrator - Telepresence,Microsoft Intune Senior Administrator - Telepresence,Microsoft Intune India Job Description Senior Administrator - Telepresence,Microsoft Intune Bengaluru, Karnataka

Job Summary

Job description Role Description Successful candidate would be responsible for troubleshooting and solving critical P2 incidents, perform Critical changes with no failures. Is proactive in owning issues and self-driven. Perform task with minimal or no supervision. Be a team player and also be as a mentor for fellow engineers. Being empathetic and have sound communication skills. In this role, successful candidate would technically Plan, Build, Run with primary focus on operation and support activities. Availability Management: Troubleshooting, Resolution process and Problem Resolution for Voice-Video and Audio Visual System. Configuration Management: Polycom GS 500/700, HDX-7000,8000, DMA, RMX, TRIO Endpoint configuration. Cisco TP, CUCM, TMS VOIP Phones Polycom, Cisco. AV Devices, Polycom Touch control, Crestron Control, Video Servers, Documentation: Document the modifications and maintain the diagrams, Flow Charts, updated. Document SOPs Knowledge base for various processes Reporting and statistics Problem Management: Analyze the root cause of Video/Network/configuration recurring issues provide the resolution. Prepare the best practices documentation Qualification: Degree preferably engineering, Years of Experience 7-8 Years of relevant experience Skills Must To have Successful candidate must have a fair understanding and Hands-on experience on Polycom GS 500/700, HDX-7000,8000, DMA, RMX, RPRM Cisco VCS,CUCM, TMS, MCU, Skype server, Must Have Experience on AV Infrastructure installation/Implementation, Support and troubleshooting. including Crestron Touch panel, Crestron control system, RealPresence Touch panel, Hands-on experience on Polycom, Cisco and AV systems is must. Experienced with the configuration and support of VoIP communications systems, VoIP phones, SIP trucking, Media servers and VoIP gateways. Hands-on experienced with the configuration and support of Video conferencing systems, Telepresence, Experience with using network diagnostic and monitoring tools for the monitoring, maintenance, and troubleshooting of issues for VoIP, Video systems. Polycom & Cisco and AV Devices Good understanding of QoS markings, codecs, H.323, SIP, UDP, SNMP Protocols is must. Experience with implementing and supporting Workforce Management, Call Recording/Quality Knowhow of network components Routers, Switches, Firewall, H.323Gatekeeper, Gateways, and Media servers, Monitoring, and Forecast Scheduling. Should have worked in operations handling critical incidents Experience supporting large multi-site voice video networks and complex dial plans. Good experience with reporting and statistics. understanding of Network Management Good Communication Skills Experience using and capturing and analyzing trace. Good To have Experience working with monitoring tools like “ScienceLogic EM7” “Prognosis” Experience working with ticketing system like ServiceNow Certification or Preferences: AVIXA CTS For AV, CCNA collaboration certification

Expertise:

• 3-5+ years of industry experience in fields relating to technical management of AV environments
• Certification from respected vendors, Poly, Crestron (CTS), AMX, Cisco, Microsoft
• Experience of Microsoft Teams / O365 integration
• ITIL v3. Foundation a Plus
• Cisco - CCNA Video, CCNA Routing & switching an advantage

Key Responsibilities

Job description Role Description Successful candidate would be responsible for troubleshooting and solving critical P2 incidents, perform Critical changes with no failures. Is proactive in owning issues and self-driven. Perform task with minimal or no supervision. Be a team player and also be as a mentor for fellow engineers. Being empathetic and have sound communication skills. In this role, successful candidate would technically Plan, Build, Run with primary focus on operation and support activities. Availability Management: Troubleshooting, Resolution process and Problem Resolution for Voice-Video and Audio Visual System. Configuration Management: Polycom GS 500/700, HDX-7000,8000, DMA, RMX, TRIO Endpoint configuration. Cisco TP, CUCM, TMS VOIP Phones Polycom, Cisco. AV Devices, Polycom Touch control, Crestron Control, Video Servers, Documentation: Document the modifications and maintain the diagrams, Flow Charts, updated. Document SOPs Knowledge base for various processes Reporting and statistics Problem Management: Analyze the root cause of Video/Network/configuration recurring issues provide the resolution. Prepare the best practices documentation Qualification: Degree preferably engineering, Years of Experience 7-8 Years of relevant experience Skills Must To have Successful candidate must have a fair understanding and Hands-on experience on Polycom GS 500/700, HDX-7000,8000, DMA, RMX, RPRM Cisco VCS,CUCM, TMS, MCU, Skype server, Must Have Experience on AV Infrastructure installation/Implementation, Support and troubleshooting. including Crestron Touch panel, Crestron control system, RealPresence Touch panel, Hands-on experience on Polycom, Cisco and AV systems is must. Experienced with the configuration and support of VoIP communications systems, VoIP phones, SIP trucking, Media servers and VoIP gateways. Hands-on experienced with the configuration and support of Video conferencing systems, Telepresence, Experience with using network diagnostic and monitoring tools for the monitoring, maintenance, and troubleshooting of issues for VoIP, Video systems. Polycom & Cisco and AV Devices Good understanding of QoS markings, codecs, H.323, SIP, UDP, SNMP Protocols is must. Experience with implementing and supporting Workforce Management, Call Recording/Quality Knowhow of network components Routers, Switches, Firewall, H.323Gatekeeper, Gateways, and Media servers, Monitoring, and Forecast Scheduling. Should have worked in operations handling critical incidents Experience supporting large multi-site voice video networks and complex dial plans. Good experience with reporting and statistics. understanding of Network Management Good Communication Skills Experience using and capturing and analyzing trace. Good To have Experience working with monitoring tools like “ScienceLogic EM7” “Prognosis” Experience working with ticketing system like ServiceNow Certification or Preferences: AVIXA CTS For AV, CCNA collaboration certification

Expertise:

• 3-5+ years of industry experience in fields relating to technical management of AV environments
• Certification from respected vendors, Poly, Crestron (CTS), AMX, Cisco, Microsoft
• Experience of Microsoft Teams / O365 integration
• ITIL v3. Foundation a Plus
• Cisco - CCNA Video, CCNA Routing & switching an advantage

Skill Requirements

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Other Requirements

1. Microsoft Certified: Modern Desktop Administrator Associate (Optional But Valuable).
2. Itil Foundation Certificate In It Service Management (Optional But Valuable) Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.