Lead Administrator (Support &Operations)

HCL Technologies Limited; Lucknow; On-site; INR 900,000 - 1,500,000; Full time

Job summary

HCL Technologies Limited in Lucknow, Uttar Pradesh seeks an experienced Lead Administrator (Support & Operations) to manage onsite AV environments and deliver installation and integration support for client meetings and events.

The role requires 3–5+ years in AV tech management, relevant certifications, and strong communication. Onsite operations in a corporate setting with collaboration across teams are expected.

Qualifications

• 3–5+ years of industry experience in technical management of AV environments.
• Certifications from Poly, Crestron (CTS), AMX, Cisco, Microsoft.
• Experience of Microsoft Teams / O365 integration.
• ITIL v3. Foundation a Plus.
• Cisco - CCNA Video, CCNA Routing & switching an advantage.

Responsibilities

• Manage onsite AV technical operations and installation of devices (Poly, Crestron, AMX, Cisco, Yealink, Microsoft).
• Test and diagnose projectors, mics, speakers, and displays regularly.
• Coordinate with OEMs for resolutions and workarounds.
• Assist with events requiring AV infrastructure and web/VC setup.
• Interact with client Help Desk and respond to end-user requests.

Skills

Communication

Windows OS

On-site support

Multitasking

Education

CTS Certification

CCNA Video

CCNA Routing & Switching

ITIL v3 Foundation

Tools

Poly

Crestron

AMX

Cisco

Yealink

Logitech

Microsoft Teams

O365

Job description

Lead Administrator (Support &Operations) India Job Description Lucknow, Uttar Pradesh

Job Summary

Job Description AV Support Engineer Job Summary: This position is for onsite assistance and is responsible for collaborating with our client’s management team and other company employees to deliver an array of customer service focusing on integration and installation assistance in conference rooms. Candidate will have a deep technical understanding of digital and analogue audio and video signal processing standards and protocols and familiarity with the Audio Visual engineering disciplines associated with complex environments such as auditoria, boardrooms, flexible presentation spaces; and AV equipped meeting rooms.

Essential Duties and Responsibilities

• Management of onsite AV Technical Management, including configuration & installation of AV devices, eg, Poly, Crestron, AMX, Cisco, Yealink, Logitech, Microsoft
• Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays
• Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
• Coordinate with AV equipment OEMs for resolution/workarounds, when required
• Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations
• Interact with client Customer Help Desk ticketing system to respond to end user requests
• Setup and breakdown of all onsite meetings
• Daily system testing to ensure equipment and room functionality
• Responsible for escalating all “next level” break fix issues to their manager for resolution
• Perform remote testing for local and regional offices
• Polycom AV equipment management and configuration
• Videoconferencing experience including operation, call set-up and equipment
• Establishing and testing of individual and group VC sessions, i.e. meeting support, including consultation of users on best possible connection type

Skills and Abilities

• Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization
• Ensure operational availability of all dedicated audio visual and Video Production environments
• Ability to work and think independently and ensuring to meet deadlines
• Good Knowledge of Windows based devices

Key Responsibilities

• Ability to balance multiple tasks with changing priorities
• Strong organizational skills and excellent attention to detail
• Excellent communication and interpersonal skills, both verbal and written
• Demonstrated customer service focus and client communication skills

Expertise

• 3-5+ years of industry experience in fields relating to technical management of AV environments
• Certification from respected vendors, Poly, Crestron (CTS), AMX, Cisco, Microsoft
• Experience of Microsoft Teams / O365 integration
• ITIL v3. Foundation a Plus
• Cisco - CCNA Video, CCNA Routing & switching an advantage

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8billion.