Track Lead - Program & Project Management

HCL Technologies Limited; Bengaluru; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

HCL Technologies Limited seeks a Track Lead for Program & Project Management in Bengaluru, Karnataka. The role focuses on leading a large global team, managing budgets, and driving IT service improvements across end-user platforms.

You will coordinate with CXO-level stakeholders and guide regional transformation initiatives to align with the client’s IT roadmap. The candidate will oversee incident management, SLA adherence, and 9+5 nines targets, while mentoring teams across Microsoft services,

Qualifications

• Team leadership and governance experience
• Budgeting and P&L management for large portfolios
• Strong onsite/offshore communication and reviews
• Incident management and crisis response
• Large-scale transition and transformation within End User Services
• CXO/CIO level liaison and IT roadmap participation
• Experience with ITIL V-3 and security certifications like ISO 2700/27K
• Vendor management and contract negotiation with 3rd parties
• Client relationship management and stakeholder engagement
• Experience across Microsoft Platform services and identity/access management

Responsibilities

• Oversee global end user services delivery and regionalization efforts
• Lead budget and P&L for a multi-million portfolio to meet revenue and margin targets
• Coordinate onsite/offshore teams and conduct quarterly/semi-annual reviews
• Guide incident management and crisis response; ensure adherence to SLAs
• Drive large-scale transitions and transformations within End User Services
• Engage with CXO/CIO level stakeholders on IT roadmaps
• Lead Center of Excellence initiatives for Microsoft and IAM platforms
• Conduct regular meetings with regional heads and monitor SLA performance
• Ensure service improvements and risk mitigation across the region
• Mentor teams on processes, tools and operational procedures

Skills

Team leadership

Budgeting & P&L

Onsite/offshore comms

Incident management

Transition & Transformation

Vendor management

ITIL V-3

Security certs (ISO 2700/27K)

CXO/CIO liaison

ServiceNow

Intune

Microsoft Platform services

Tools

ServiceNow

Intune

Microsoft Platform Services

Job description

Track Lead - Program & Project Management - India - Bengaluru, Karnataka

Job Summary

This role is a critical role in our organization. This is an ideal opportunity for someone who is motivated by an opportunity to participate in an organization's regionalization approach to end user support and infrastructure. We are looking for an individual who has the technical skills and intellectual capability to lead through this change and has the drive and desire to grow with a business. Critical for success is the ability to oversee the support of global site teams, systems, infrastructure, and end user support.

Essential Duties and Responsibilities

• Regional Lead will be managing team of 100+ globally. This team will constitute from tracks like Microsoft Platform services, Identity access management, Service Now, Intune, Service desk, Deskside services.
• Budgeting & P&L Experience - Managing Capex & Opex, manage the P&L of 30+mn portfolio and ensuring that the revenue and margin and in line with the budgeted numbers.
• Strong Onsite/offshore communication management and coordination skills, ability to conduct quarterly/semi-annual reviews by self.
• Adherent to the Incident management process, guiding team in problem analysis, communication management, crisis management, and emergency fixes etc
• Lead and manage large Transition & Transformation within End User Services Domain
• Liaise with the customer executive at the CXO level and CIO level and participate in the IT roadmap journey.
• Guide the Centre of Excellence team to deliver and meet customer transformation journey on Microsoft and Identity Access management platforms `
• Conducting weekly and monthly meetings with the internal regional heads
• Strong Understanding of Service Deliverable SLAs and ability to recommend any changes to the customer or abilities to drive the team on achieving the same.
• SLA Measurement, Reporting & Adherence - 5 Nines
• Strong Capabilities on Handling deliverables responsibility
• Vision & Goal Setting abilities with Orientation on details to achieving the same.
• Mentoring Team as per project needs on technical tools, Operational Processes & Procedures Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
• Periodic evolution of SLA metrics and Audits
• Strong Process knowledge ITIL V-3, along with experience in certification of IT & Security certifications like ISO 20/27 K Certifications etc.
• 3rd Party Vendor Management & Contract Negotiation Skills & Experience
• Ensure and develop relationship with customers, stakeholders with high satisfaction level.
• Liaison between business leaders and senior management to drive program/projects budget at strategic level.
• Review project portfolio and contents periodically and assess for linkage, support, and contribution to major goals and strategies.
• Working with the client and operations teams to identify and manage service improvement activities.
• Removing all obstacles to customer satisfaction and/or financial performance
• Skills and Abilities

Key Responsibilities

• Periodic evolution of SLA metrics and Audits
• Strong Process knowledge ITIL V-3, along with experience in certification of IT & Security certifications like ISO 20/27 K Certifications etc.
• 3rd Party Vendor Management & Contract Negotiation Skills & Experience
• Ensure and develop relationship with customers, stakeholders with high satisfaction level.
• Liaison between business leaders and senior management to drive program/projects budget at strategic level.
• Review project portfolio and contents periodically and assess for linkage, support, and contribution to major goals and strategies.
• Working with the client and operations teams to identify and manage service improvement activities.
• Removing all obstacles to customer satisfaction and/or financial performance
• Skills and Abilities

Skill Requirements

• Regional Lead will be managing team of 100+ globally. This team will constitute from tracks like Microsoft Platform services, Identity access management, Service Now, Intune, Service desk, Deskside services.
• Budgeting & P&L Experience - Managing Capex & Opex, manage the P&L of 30+mn portfolio and ensuring that the revenue and margin and in line with the budgeted numbers.
• Strong Onsite/offshore communication management and coordination skills, ability to conduct quarterly/semi-annual reviews by self.
• Adherent to the Incident management process, guiding team in problem analysis, communication management, crisis management, and emergency fixes etc
• Lead and manage large Transition & Transformation within End User Services Domain
• Liaise with the customer executive at the CXO level and CIO level and participate in the IT roadmap journey.
• Guide the Centre of Excellence team to deliver and meet customer transformation journey on Microsoft and Identity Access management platforms `
• Conducting weekly and monthly meetings with the internal regional heads
• Strong Understanding of Service Deliverable SLAs and ability to recommend any changes to the customer or abilities to drive the team on achieving the same.
• SLA Measurement, Reporting & Adherence - 5 Nines
• Strong Capabilities on Handling deliverables responsibility
• Vision & Goal Setting abilities with Orientation on details to achieving the same.
• Mentoring Team as per project needs on technical tools, Operational Processes & Procedures Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
• Periodic evolution of SLA metrics and Audits
• Strong Process knowledge ITIL V-3, along with experience in certification of IT & Security certifications like ISO 20/27 K Certifications etc.
• 3rd Party Vendor Management & Contract Negotiation Skills & Experience
• Ensure and develop relationship with customers, stakeholders with high satisfaction level.
• Liaison between business leaders and senior management to drive program/projects budget at strategic level.
• Review project portfolio and contents periodically and assess for linkage, support, and contribution to major goals and strategies.
• Working with the client and operations teams to identify and manage service improvement activities.
• Removing all obstacles to customer satisfaction and/or financial performance
• Skills and Abilities

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.