Senior Account Manager

Net Connect; Pune District, Gurugram District, Bengaluru; Vor Ort; INR 2.500.000 - 4.000.000; Vollzeit

Zusammenfassung

Net Connect is seeking a Senior Account Manager for its ITES staffing solutions, focusing on C2H engagements and key account growth across major Indian tech hubs.

The role requires strategic account management, revenue growth, forecasting, P&L oversight, and contract negotiations, with a track record in managing and expanding IT staffing accounts. You will lead cross-functional teams to deliver superior client outcomes and sustain high satisfaction.

Qualifikationen

• Minimum Level 4 experience (6-9 years) in account management within the IT staffing industry, focusing on C2H solutions.
• Demonstrated success in managing and growing IT staffing accounts, with a track record of achieving revenue targets.
• Exceptional communication and interpersonal skills to build and sustain strong client relationships.
• Strong analytical skills, with experience in forecasting, P&L management, and SLA compliance.
• Proven ability to lead teams and manage projects across various IT technologies.
• Experience with contract negotiations, renewals, and understanding of RFP processes.
• Ability to analyze market trends and competitor strategies to drive business growth.

Aufgaben

• Manage and expand key C2H IT staffing accounts, ensuring seamless delivery and substantial revenue growth.
• Lead the client acquisition process, identifying potential clients and developing strategies to capture new business opportunities.
• Conduct regular forecasting and P&L reviews to ensure financial goals are met and client satisfaction is upheld.
• Oversee contract negotiations, closures, and renewals, ensuring favorable outcomes for both the company and clients.
• Coordinate with cross-functional teams to deliver services across multiple technologies, maintaining high standards of service delivery.
• Conduct performance reviews, handle client escalations, and ensure consistent client satisfaction and retention.
• Participate actively in RFP processes, ensuring proposals are competitive and align with client needs.
• Stay updated on industry trends and competitor strategies to inform strategic decisions and maintain a competitive edge.

Kenntnisse

C2H IT staffing

Account management

Forecasting

P&L management

SLA compliance

Contract negotiations

RFP processes

Client relationship building

Jobbeschreibung

Key Responsibilities

• Manage and expand key C2H IT staffing accounts, ensuring seamless delivery and substantial revenue growth.
• Lead the client acquisition process, identifying potential clients and developing strategies to capture new business opportunities.
• Conduct regular forecasting and P&L reviews to ensure financial goals are met and client satisfaction is upheld.
• Oversee contract negotiations, closures, and renewals, ensuring favorable outcomes for both the company and clients.
• Coordinate with cross-functional teams to deliver services across multiple technologies, maintaining high standards of service delivery.
• Conduct performance reviews, handle client escalations, and ensure consistent client satisfaction and retention.
• Participate actively in RFP processes, ensuring proposals are competitive and align with client needs.
• Stay updated on industry trends and competitor strategies to inform strategic decisions and maintain a competitive edge.

Overview

• The Senior Account Manager in the ITES consulting sector will play a pivotal role in spearheading client acquisition and managing key accounts, particularly focusing on Contract-to-Hire (C2H) IT staffing solutions.
• This position calls for a strategic individual with the ability to drive revenue growth through effective account management and client relationship building.
• The role is essential in leading cross-functional teams to ensure seamless service delivery and uphold high client satisfaction standards.
• Located in India's major tech hubs, Bangalore, Gurgaon, Pune, and Mumbai, this role offers the opportunity to work within a dynamic and fast-paced environment.
• As a Senior Account Manager, you will be responsible for owning and managing critical C2H IT staffing accounts, ensuring end-to-end delivery and growth.
• Your expertise will contribute significantly to our mission of expanding market share by identifying and capitalizing on upsell and cross-sell opportunities.
• Your role will involve leading the acquisition of new clients and managing existing accounts to foster long-term relationships.
• The ideal candidate will possess a deep understanding of the IT staffing industry, with a proven track record in managing and expanding accounts.
• This strategic position requires a proactive approach to market trends, competitor analysis, and client needs, ensuring that our offerings remain competitive and impactful.
• Working closely with delivery teams, you will ensure that our solutions meet client expectations and contribute to their success.
• This role demands exceptional analytical skills for conducting forecasting, managing Profit and Loss (P&L) accounts, and ensuring strict adherence to Service Level Agreements (SLAs).
• Your leadership will be instrumental in guiding teams through complex negotiations, contract renewals, and proposal submissions.

Requirements

• Minimum Level 4 experience (6-9 years) in account management within the IT staffing industry, focusing on C2H solutions.
• Demonstrated success in managing and growing IT staffing accounts, with a track record of achieving revenue targets.
• Exceptional communication and interpersonal skills to build and sustain strong client relationships.
• Strong analytical skills, with experience in forecasting, P&L management, and SLA compliance.
• Proven ability to lead teams and manage projects across various IT technologies.
• Experience with contract negotiations, renewals, and understanding of RFP processes.
• Ability to analyze market trends and competitor strategies to drive business growth.