Senior Account Manager

Eccentric; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Eccentric in Mumbai seeks a Senior Account Manager to own automotive client relationships across India and APAC, from onboarding through renewal. You will build product fluency to discuss 3D configurator use cases and identify value throughout the customer lifecycle.

You will coordinate with delivery, track usage, CSAT/NPS, and maintain CRM records. Travel within India & APAC is required as needed.

Qualifications

• 7-8 years total experience with 3-4 in account management, client success or business development.
• Experience with Automotive (OEM/Dealer) and SaaS/tech products.
• Proven renewals and upsell/cross-sell within existing accounts.
• Strong written and verbal communication; comfortable presenting to diverse stakeholders.
• CRM familiarity (HubSpot).
• Based in India, willing to travel within India & APAC.
• Proficient with presentation and Excel; able to generate reports from CRM inputs.

Responsibilities

• Manage a portfolio of Automotive client accounts across India & APAC—from onboarding through renewal.
• Build product fluency to discuss features, integration points and use cases.
• Identify upsell and cross-sell opportunities within existing accounts.
• Prepare and deliver regular account reviews, track usage and CSAT/NPS.
• Act as the client's voice internally for feedback to product and delivery teams.
• Coordinate with delivery teams for onboarding of new accounts/use cases.
• Maintain accurate CRM records (HubSpot) for activity, pipeline and renewals.
• Spot early signs of risk and escalate to leadership with context.
• Support pricing and contract renewal conversations with legal/finance as needed.

Job description

Eccentric Engine's One3D is an AI-driven 3D configurator/visualization product used by automotive OEMs and dealer groups. This role owns client relationships across India & APAC - onboarding new accounts, growing existing ones, and building the product fluency to spot where 3D visualization can add value in a client's business.

Reports to: India & APAC Business Head

What You'll Do

• Manage a portfolio of Automotive client accounts across India & APAC - from onboarding through renewal.
• Build working knowledge of the various products - its features, integration points, and common use cases - well enough to have credible conversations with clients.
• Identify upsell and cross-sell opportunities within existing accounts, and flag new business opportunities in the automotive sector.
• Prepare and deliver regular account/business reviews, tracking usage, adoption, and client satisfaction (CSAT/NPS).
• Act as the client's voice internally - logging and communicating feedback, feature requests, and issues to product and delivery teams.
• Coordinate with the CGI/delivery team for smooth onboarding of new accounts or new use cases.
• Maintain accurate CRM records (HubSpot) for account activity, pipeline, and renewals.
• Spot early signs of account risk or dissatisfaction and elevate to the India & APAC Business Head with context.
• Support pricing and contract renewal conversations, coordinating with legal/finance as needed.

What We're Looking For

• Overall Experience of 7-8 years with 3-4 relevant experience in account management, client success, or business development - with exposure to both Automotive (OEM, Dealer, DMS/CRM, or auto-tech vendor side) and SaaS/tech products.
• Comfortable becoming product-fluent quickly - this isn't a purely relationship-management role, it requires understanding the product well enough to identify use cases.
• Track record of managing renewals and driving upsell/cross-sell within an existing book of accounts.
• Strong written and verbal communication; comfortable presenting to both technical and non-technical client stakeholders.
• Working knowledge of CRM tools (HubSpot).
• Based in India, willing to travel within India & APAC for client visits.
• Should be proficient with Presentation, Excel and able to generate reports based on CRM and other inputs.

Nice to Have

• Prior hands-on exposure to 3D configurator, CGI or digital showroom/visualization products.
• Existing relationships with dealer groups or OEM marketing/digital teams across APAC markets.