Senior Account Manager

Zebra Technologies; Dadri; Hybrid; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Annual well-being day

Job summary

Zebra Technologies seeks a results-driven Territory Account Manager to lead POS and kiosk solutions expansion across India. You will build and nurture relationships with retailers, grocery chains, CVS, and QSR/F&B operators, drive revenue growth, and close high-value deals through strategic planning and partner collaboration.

You will tailor offerings to local needs, analyze market trends, and collaborate with marketing and product teams to win new business while maintaining existing accounts.

Qualifications

• Bachelor’s degree or master’s degree or equivalent qualification.
• 5 to 8 Years of experience into managing Large Enterprise Accounts for QSR or F&B Vertical or into Offline Grocery chain.

Responsibilities

• Develop and execute a strategic sales plan to penetrate India retail, QSR/F&B, and brand/grocery chain store markets, focusing on POS systems, self-service kiosks, and related hardware/software solutions.
• Identify, prospect, and acquire new clients including national retail chains, CVS, regional QSR brands, and F&B operators, while expanding existing relationships.
• Leverage your existing customer base to generate qualified leads, conduct product demonstrations, and close high-value sales deals.
• Collaborate with product and marketing teams to tailor solutions to local market needs (e.g., India retail standards, payment system integrations).
• Conduct market analysis to monitor industry trends, competitors, and customer pain points; provide insights on ISVs, SIs, and VARs in India.
• Build and manage partnerships with key ISVs, SIs, and VARs to expand distribution channels and drive co-selling opportunities.
• Negotiate contracts, pricing, and SLAs to maximize profitability and customer satisfaction.
• Achieve and exceed quarterly/annual sales targets for revenue and market share.
• Coordinate with customer success and Pre-sales teams to ensure onboarding, implementation, and post-sales support, fostering loyalty.
• Work with marketing to improve brand visibility at industry events and lead generation.

Skills

Large Enterprise Accounts

Sales Leadership

Strategic Planning

Negotiation

Market Intelligence

Education

Bachelor’s degree

Master’s degree

Tools

POS Software

Kiosk Hardware

Job description

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We’re Looking For:

We are seeking a results-driven and market-savvy Territory Account Manager to lead our POS (Point of Sale) and Kiosk solutions expansion in the India market. You will be responsible for driving revenue growth, building and nurturing long-term relationships with clients in the retail, Grocery Chain Store, CVS, Quick Service Restaurant (QSR), and Food & Beverage (F&B) sectors. The ideal candidate must bring proven sales track records, an established customer base, deep market intelligence, and strong professional sales acumen to accelerate our market penetration and achieve ambitious sales targets.

• Develop and execute a strategic sales plan to penetrate the India retail, QSR/F&B, and brand/grocery chain store markets, focusing on POS systems, self-service kiosks, and related hardware/software solutions.
• Identify, prospect, and acquire new clients (including national retail chains, CVS, regional QSR brands, and F&B operators) while maintaining and expanding existing customer relationships.
• Leverage your existing customer base in the target sectors to generate qualified leads, conduct product demonstrations, and close high-value sales deals.
• Collaborate with the product and marketing teams to tailor solutions to local market needs (e.g., compliance with India retail standards, payment system integrations).
• Conduct in-depth market analysis to monitor industry trends, competitor strategies (pricing, product offerings, market share), and customer pain points; provide actionable insights on existing market players, ISVs (Independent Software Vendors), SIs (System Integrators), and VARs (Value-Added Resellers) in India to shape regional sales strategy.
• Build and manage strategic partnerships with key ISVs, SIs, and VARs in India ecosystem to expand distribution channels and drive co-selling opportunities.
• Negotiate contracts, pricing, and service level agreements (SLAs) to ensure customer satisfaction and maximize profitability.
• Achieve and exceed quarterly/annual sales targets for revenue, new customer acquisition, and market share growth.
• Coordinate with the customer success team/Pre-sales engineering team to ensure seamless onboarding, implementation, and post-sales support, fostering long-term customer loyalty.
• Closely work with marketing to represent the company at industry events, trade shows, and networking functions in India to enhance brand visibility, build industry connections and capture valuable project leads, improve leads conversion to help sales revenue growth.

Minimum Qualifications:

• Bachelor’s degree or master’s Degree or equivalent qualification.
• 5 to 8 Years of experience into managing Large Enterprise Accounts for QSR or F&B Vertical or into Offline Grocery chain.

Preferred Qualification:

• Industry Expertise: In-depth knowledge of industry trends, customer challenges, and competitive landscape.
• Sales Acumen: Strong understanding of sales processes, negotiation techniques, and closing strategies
• Understands policies and practices related to role and shares ideas for improvement.

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.