Senior Account Manager

Weekday; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Weekday in Bengaluru is seeking a Senior Account Manager to act as a trusted partner to key clients, shaping account strategies and driving revenue through cross-selling and upselling. You will collaborate with internal teams to deliver seamless service and align offerings with client priorities.

The role requires 7+ years in account management, a bachelor's in business, and strong negotiation and CRM skills.

Qualifications

• Bachelor's degree or MBA with strong sales and account management experience.
• Proven ability to manage key accounts and build long-term relationships.
• Experience in cross-selling and upselling to existing customers.

Responsibilities

• Manage a portfolio of strategic accounts and ensure high customer satisfaction.
• Develop and execute account plans to grow revenue and strengthen partnerships.
• Identify opportunities for cross-selling and upselling.
• Lead commercial discussions, negotiate terms, and support renewals.
• Collaborate with sales, marketing, product, and delivery teams to meet client expectations.
• Monitor account performance, forecast revenue, and provide strategic reviews.

Skills

Key account management

Strategic sales

Customer relationship management

Cross-selling

Upselling

Negotiation

CRM proficiency

Communication skills

Education

Bachelor's degree in Business Administration, Marketing, Sales, Commerce

MBA (added advantage)

Tools

CRM platforms

Job description

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟮𝟱𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟰𝟬𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟮𝟱-𝟰𝟬 𝗟𝗣𝗔)

Experience: 7+ yrs

Location: Bengaluru

As a Senior Account Manager, you will serve as a trusted partner to key clients, building strong relationships with decision-makers and understanding their evolving business requirements. You will develop account strategies, identify opportunities to expand existing partnerships, and drive revenue through cross-selling and upselling initiatives.

You will collaborate with internal sales, marketing, product, and delivery teams to ensure seamless service delivery, address client concerns, and achieve account-level business objectives. The role also involves monitoring account performance, developing strategic growth plans, negotiating commercial agreements, and maintaining a strong focus on customer retention and profitability.

Key Responsibilities

• Key Account Management:Manage a portfolio of strategic accounts, build long-term client relationships, and ensure high levels of customer satisfaction and retention.
• Account Growth Strategy:Develop and execute account plans to expand existing business, increase revenue, and strengthen client partnerships.
• Cross-Selling:Identify opportunities to introduce complementary products, services, or solutions that address clients' broader business needs.
• Upselling:Drive revenue growth by recommending premium offerings, expanded service packages, and additional solutions aligned with client requirements.
• Client Relationship Management:Build relationships with key stakeholders and senior decision-makers to understand business priorities and strengthen account engagement.
• Revenue and Target Achievement:Own account-level revenue targets, pipeline development, forecasting, and overall commercial performance.
• Business Opportunity Identification:Analyze client requirements, usage patterns, and business challenges to identify opportunities for account expansion.
• Client Retention:Proactively manage client expectations, resolve escalations, and implement strategies to improve customer loyalty and long-term engagement.
• Negotiation and Commercial Management:Lead commercial discussions, prepare proposals, negotiate pricing and contract terms, and support renewals.
• Internal Collaboration:Work closely with sales, marketing, product, operations, and customer success teams to deliver solutions that meet client expectations.
• Account Performance Analysis:Monitor account metrics, revenue trends, customer satisfaction, and growth opportunities to develop actionable improvement plans.
• Market and Competitor Analysis:Stay informed about industry developments, competitor offerings, and market trends to identify opportunities for account growth.
• Reporting and Reviews:Prepare account performance reports, sales forecasts, business reviews, and strategic recommendations for leadership.

What Makes You a Great Fit?

• Bachelor's degree in Business Administration, Marketing, Sales, Commerce, or a related discipline. An MBA is an added advantage.
• 7+ years of experience in account management, key account management, strategic sales, or business development.
• Proven experience managing key accounts and building strong, long-term client relationships.
• Demonstrated success in cross-selling and upselling products or services to existing customers.
• Strong understanding of account planning, revenue growth strategies, customer retention, and relationship development.
• Experience managing sales pipelines, revenue targets, forecasting, and commercial negotiations.
• Ability to identify customer needs, understand business challenges, and recommend suitable solutions that deliver measurable value.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Strong commercial acumen and the ability to identify opportunities that improve account profitability and customer lifetime value.
• Experience handling client escalations, resolving complex issues, and maintaining high levels of customer satisfaction.
• Proficiency in CRM platforms and account management tools for tracking opportunities, customer interactions, and sales performance.
• Strong analytical and problem-solving skills, with the ability to use account data to develop effective growth strategies.
• A proactive, customer-focused, and results-oriented approach, with the ability to manage multiple strategic accounts and consistently achieve business objectives.