Senior Account Manager

Geekyants; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Geekyants in Bengaluru is seeking a Senior Account Manager to manage and grow enterprise client portfolios, focusing on customer success, delivery governance, and commercial ownership. You will act as a trusted technology advisor, leveraging AI tools to uncover opportunities and boost productivity.

You will own account growth strategies, run QBRs, coordinate with Delivery, Engineering, Product, Design, QA, and Finance teams, monitor revenue and delivery metrics, and mentor junior managers to

Qualifications

• Managing a portfolio of strategic/enterprise accounts.
• Building trusted relationships with executives and stakeholders.
• Developing account growth strategies, conducting QBRs, and identifying upsell opportunities.
• Owning commercial activities including proposals, SOWs, contracts, invoicing and renewals.
• Collaborating with Delivery, Engineering, Product, Design, QA, and Finance for successful delivery.

Responsibilities

• Own a portfolio of strategic and enterprise accounts, ensuring customer satisfaction, account health, revenue growth, and long-term partnerships.
• Build trusted relationships with business stakeholders and executive sponsors, understand priorities, and recommend technology, AI, cloud, and digital transformation solutions.
• Develop and execute account growth strategies, conduct QBRs, and identify opportunities for upsell, cross-sell, renewals, and new engagements.
• Own commercial activities including proposals, estimations, SOWs, CRs, contract discussions, invoicing coordination, payment follow-ups, and renewals.
• Partner with Delivery, Engineering, Product, Design, QA, and Finance to ensure project success, proactively manage risks, and maintain high customer satisfaction.
• Monitor account performance, including revenue, profitability, resource utilisation, delivery metrics, and forecasts, providing regular updates to leadership.
• Leverage AI tools like ChatGPT, Claude, Gemini, or Copilot to enhance research, proposal development, account planning, and reporting.
• Identify opportunities where AI and automation can deliver measurable client value, collaborating with internal AI teams.
• Mentor junior Account Managers and contribute to process improvements and customer success stories.

Skills

Strategic Account Management

Enterprise Client Management

Customer Success

Revenue Growth

Commercial Contract Management

Proposal Estimation Management

SDLC Agile Understanding

Business Acumen

Stakeholder Management

Negotiation & Presentation Skills

AI Productivity Tools

Tools

Jira

Confluence

Notion

Slack

CRM tools

Excel

PowerPoint

Job description

We are looking for a highly motivated and strategic Senior Account Manager to manage and grow enterprise client portfolios. The role focuses on customer success, account growth, delivery governance, commercial ownership, and serving as a trusted technology advisor. As an AI-first organisation, the candidate is expected to leverage AI tools to improve productivity and identify AI-led opportunities for clients.

Key Responsibilities:

• Own a portfolio of strategic and enterprise accounts, ensuring customer satisfaction, account health, revenue growth, and long-term partnerships.
• Build trusted relationships with business stakeholders and executive sponsors, understand their business priorities, and recommend technology, AI, cloud, and digital transformation solutions.
• Develop and execute account growth strategies, conduct Quarterly Business Reviews (QBRs), and identify opportunities for referrals, renewals, upselling, cross-selling, and new engagements.
• Own commercial activities including proposals, estimations, Statements of Work (SOWs), Change Requests (CRs), contract discussions, invoicing coordination, payment follow-ups, and renewals.
• Partner with Delivery, Engineering, Product, Design, QA, and Finance teams to ensure successful project execution, proactively manage risks, resolve escalations, and maintain high customer satisfaction.
• Monitor account performance, including revenue, profitability, resource utilisation, delivery metrics, and forecasts, while providing regular business updates to leadership.
• Leverage AI tools such as ChatGPT, Claude, Gemini, or Microsoft Copilot to improve productivity across research, proposal development, account planning, reporting, and meeting documentation.
• Identify opportunities where AI, automation, and emerging technologies can create measurable business value for clients, working closely with internal solution and AI teams.
• Mentor junior Account Managers, contribute to process improvements, and develop customer success stories, case studies, and executive presentations.

Required Skills:

• Strategic Account Management
• Enterprise Client Management
• Customer Success
• Revenue Growth
• Commercial Contract Management
• Proposal Estimation Management
• SDLC Agile Understanding
• Business Acumen
• Stakeholder Management
• Negotiation Presentation Skills
• Advanced Excel, PowerPoint, CRM tools, Jira, Confluence, Notion, Slack
• AI productivity tools (ChatGPT, Claude, Gemini, Copilot)