Senior Account Manager

Cocoblu; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cococrew is seeking a Senior Account Manager to sign the right mix of sellers, build strong relationships with top brands, and lead growth initiatives. You will drive in-stock availability, pricing, and vendor terms while enabling marketing campaigns and a superior customer experience.

The role requires leadership, data-driven decision making, and collaboration with internal teams to optimize vendor performance and scale the business.

Qualifications

• MBA with 3–6 years of experience in ecommerce/retail.
• Experience onboarding sellers and managing vendor relationships.
• Ideal background in Ecommerce/Retail/FMCG.

Responsibilities

• Lead a team of account managers to onboard vendors and drive campaigns.
• Own vendor performance metrics and improve customer experience.
• Initiate and own process improvement projects.
• Coordinate with internal teams to resolve vendor issues.
• Drive pricing optimization and incentives for vendor terms.
• Launch new products and features on Vendor Central.
• Ensure selection aligns with output metrics.

Skills

Sales management

Vendor management

Account management

Sourcing and onboarding sellers

Excel proficiency (Pivot, VLOOKUP, HLO

Education

MBA

Job description

With the whole world going online, it’s never been more critical to get any business’ e-commerce plan right. We have
expertise in helping brands navigate complex categories and crowded marketplaces and come out on top.

We’ve spent years delivering success and customer delight online for hundreds of brands.

With years of experience, cutting-edge technology, streamlined processes, a robust infrastructure, and a dedicated
team, we’re ready to welcome you to join us in shaping the future of online excellence.

Join the Cococrew and be a part of our success story!”

The ingredients for this role:

As a Senior Account Manager, we are seeking a highly motivated individual who would be responsible for signing the
right mix of sellers, building relationships with top brands and vendors, adding unique local selection,
identifying, and executing initiatives to boost growth, driving margin improvements and delivering top notch
customer experience.

Your day-today tasks will include:

• They must be an effective leader and communicator working with our most important partners and vendors, as well
  as with internal colleagues and groups. He or she will have strong business judgment with a track record of
  strong ownership values.
• Success will be measured by the performance on input metrics and impact of vendors on creating a great customer
  experience for buying consumers.
• The individual is expected to take on larger responsibilities such as initiating and owning process improvement
  projects, participating actively in stakeholder calls/meetings etc.
• Lead a team of account managers to onboard vendors to build and lead campaigns on selection, drive Instock
  management, pricing, to optimize vendor terms and to get support for marketing campaigns.
• Own the input business metrics through tracking mechanisms thereby driving the vendors to create a great
  customer experience.
• Drive new product and feature launches on vendor central and enable vendors move towards self-serviceability.
• Ensure the right selection is listed with all vendors which would drive output metrics.
• Drive the team of associates to deep dive and analyze the issues for the vendors and publish recommendations and
  action plans based on data to improve vendor experience.
• Inventing and driving continuous process improvement and automation across our systems to allow us to scale a
  fast-growing business.
• Champion the vendor needs and manage long term vendor relationships with key partners by building strong
  communication channels at all levels. Set proper expectations, provide clear status communications, and enable
  vendors to achieve growth.
• Work with various internal teams (e.g., supply chain, fulfillment center) to resolve vendor issues and manage
  escalations.

Knowledge you need-

• Ecommerce / Retail knowledge.
• Motivating sellers to enhance the customer experience.
• Initiate new product and feature introductions on Vendor Central.

Required Skills-

• Experience as Sales manager / vendor manager / category manager / account manager role.
• Sourcing and onboarding sellers.
• Be an Excel Champion – Pivot, VLOOKUP/H-Lookup, Formulae.
• Initiating and owning process improvement projects and guide sellers by overseeing inventory management, setting
  prices, optimizing vendor agreements, and securing support for marketing initiatives.

Education & Work Experience:

• MBA with 3 – 6 years of experience.
• Seller onboarding with experience in ensuring that the appropriate selection is available with all vendors to
  enhance output metrics.
• Ideal candidate worked in Ecommerce/Retail/FMCG background.

Abilities that will help you shine:

• To walk in our customers shoes and grow our vendor partners business by anticipating their unexpressed needs
• To anticipate roadblocks and seek out solutions before they occur
• To keep experimenting and running pilot programs to evaluate what works best
• To make decisions based on data combined with judgement and intuition
• To strive for continuous improvement
• To be action oriented
• To be vocally self-critical in order to arrive at better solutions.