Account Manager, Vendor Consultant Program

Amazon; Bengaluru; On-site; INR 1,339,000 - 2,009,000; Full time

Job summary

Amazon Bengaluru is seeking a Vendor Consultant in the Selling Partner Engagement and Growth (SPEG) team to manage vendor relationships and optimize product lines on Amazon.com. You will collaborate across site merchandising, buying, catalog, inventory, finance, operations, and online marketing to drive vendor performance and revenue.

You will create strategic account plans, analyze issues, and lead initiatives to grow vendor business while ensuring a superior customer experience.

Qualifications

• Bachelor's degree required.

Responsibilities

• Manage end-to-end vendor relationships and drive strategy for key manufacturers.
• Interface with Retail, Catalog, Inventory, Finance, Operations, and Marketing teams to optimize product lines.
• Develop and execute strategic account plans that deliver growth for vendors and Amazon.
• Analyze vendor performance, identify opportunities, and publish data-driven recommendations.
• Lead cross-functional projects to enhance vendor experience and customer satisfaction.
• Coordinate marketing campaigns to grow vendor traffic, brand awareness, and conversion.
• Conduct regular business reviews (WBR/MBR) with vendors and set action plans.
• Build communication channels across levels and manage expectations with vendors.
• Support launches of new programs, categories, and features for vendors.
• Establish long-term partnerships with key vendors and monitor KPIs.

Education

Bachelor's degree

Job description

Description

About Amazon.com

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About The Role

Account Management- Vendor Consultant

As a Vendor Consultant and part of Selling Partner Engagement and Growth (SPEG), you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Vendors.

SPEG team is looking for a bright, customer centric, driven, and creative candidate to join our team. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor’s business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon.com.

You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, Catalog management, inventory management, finance, operations, and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.

You will conceive, create, and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. In addition, you are expected to proactively identify areas for growing Vendor’s business by developing strategies.

Responsibilities Include

• Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers
• Partnering with the Retail Category Team and managing the vendor relationship by championing the vendor’s needs at Amazon
• Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors
• Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon
• Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience
• Conduct deep dive analysis on the handled issues for the vendors and publish recommendations and action plans based on data to improve vendor experience
• Provide thought leadership around planning, roadmaps and execution
• Establish long term partnerships with key vendor partners for the group of vendors handled
• Support the launches of new programs, categories and features
• Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans

Basic Qualifications

• Bachelor's degree

Preferred Qualifications

• .

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ADCI - BLR 14 SEZ - F07

Job ID: A10516627