Senior Account Director

Chord : A 1702 Network Agency; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Chord : A 1702 Network Agency in Mumbai seeks a seasoned Operations and Projects leader to partner with key client accounts, drive end-to-end planning, ensure timely delivery across multiple brands, and mentor large account teams.

You will manage budgets, vendor relationships, and strategic planning, while maintaining high client satisfaction through proactive leadership and rigorous execution discipline.

Qualifications

• 12–15 years in advertising, digital, integrated, or creative agency.
• Experience handling monthly revenue portfolios of ₹30 lakhs or more.
• Experience managing project teams of 15+ people.
• Exposure to integrated campaigns across digital and offline channels.
• Experience working with senior client stakeholders and leadership teams.

Responsibilities

• Act as the primary operations partner for key client accounts.
• Lead end-to-end project planning across multiple brands and ensure timely delivery.
• Manage cross-functional teams across strategy, creative, content, production, media and operations.
• Drive process improvements to enhance efficiency and delivery.
• Oversee monthly retainers and project budgets and commercial proposals.

Skills

Project management

Stakeholder management

Leadership

Budget planning

Vendor negotiation

Reporting

Communication

Time management

Job description

• Act as the primary operations partner for key client accounts.
• Build long-term relationships with senior client stakeholders.
• Lead regular business reviews, planning meetings, and growth discussions.
• Ensure high client satisfaction through proactive communication and problem-solving.
• Identify opportunities to expand existing accounts.

Operations and Project Management

• Lead end-to-end project planning across multiple brands.
• Ensure timely delivery of campaigns while maintaining quality standards.
• Manage cross-functional teams comprising strategy, creative, content, production, media, and operations.
• Drive process improvements to enhance efficiency and delivery.
• Build accountability across teams and ensure strong execution discipline.
• Manage and mentor large account management teams.
• Oversee task allocation, workload balancing, and resource planning for teams.
• Coach team members on client servicing, communication, and project ownership.
• Foster a culture of ownership, accountability, and collaboration.

Financial and Commericial Management

• Manage monthly account retainers and projects.
• Ensure account profitability through effective budget planning and resource utilization.
• Prepare estimates, project budgets, and commercial proposals.
• Monitor revenue realization, billing, forecasting, and financial performance.
• Identify opportunities for business growth and revenue expansion.

Vendor and Production Management

• Negotiate commercial terms with production partners and vendors.
• Manage vendor relationships while ensuring quality and cost efficiency.
• Allocate budgets effectively across projects and campaigns.
• Maintain strong commercial controls throughout project execution.

Strategic Planning

• Work closely with Strategy and Creative teams to ensure solutions align with business goals.
• Drive operational excellence while maintaining creative quality.

Required Experience

• 12–15 years of experience in an advertising, digital, integrated, or creative agency.
• Demonstrated experience handling monthly revenue portfolios of ₹30 lakhs or more.
• Extensive experience managing project teams of 15+ people.
• Strong exposure to integrated marketing campaigns across digital and offline channels.
• Experience working with senior client stakeholders and leadership teams.

Must-Have Skills

• Outstanding project management and execution capabilities.
• Exceptional task planning and operational management skills.
• Strong leadership with the ability to mentor and develop teams.
• Excellent stakeholder management and client relationship skills.
• Budget planning and financial management expertise.
• Vendor negotiation and commercial management experience.
• Strong documentation and reporting skills.
• Excellent communication and presentation abilities.
• Ability to manage multiple priorities under tight deadlines.
• High ownership, accountability, and attention to detail.

Industry Experience

Candidates should have significant experience working with brands across:

• FMCG
• Beauty & Personal Care
• Lifestyle
• Consumer Brands
• Experience handling integrated campaigns across these categories will be highly preferred.