Seasonal Retail Sales Associate - Somerset Collection

Gap Inc; ath; Hybrid; INR 180,000 - 300,000; Full time

Job summary

Gap Inc. is seeking a Brand Associate to bring our brand to life for customers. You’ll deliver an omni‑channel shopping experience, educate customers about loyalty programs, and collaborate with the leadership team to drive exceptional service.

You are a strong communicator, passionate about retail, and comfortable with a fast‑paced environment. You’ll support sales floor operations and handle customer interactions with professionalism, always aiming to grow loyalty and sales.

Qualifications

• Excellent customer service skills with a positive attitude.
• Strong communication and interpersonal abilities to engage customers and teammates.
• Retail experience and comfort with fast-paced environments.
• Willingness to learn and adapt to omni-channel sales tools and processes.

Responsibilities

• Provide outstanding customer service to connect customers with products and brand values.
• Educate customers about loyalty programs to promote repeat visits.
• Engage with customers to drive sales using suggestive selling techniques.
• Leverage omnichannel offerings to enhance the shopping experience across channels.
• Support store operations and daily tasks to meet store goals.
• Maintain a neat, organized work area and handle customer inquiries professionally.

Skills

Customer service

Communication

Retail experience

Team collaboration

Tools

Retail technology

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in‑class customer experience using an omni-channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.