Sales Advisor

H&M; Pune District; On-site; INR 150,000 - 230,000; Full time

Job summary

H&M in Pune, India, is seeking a Sales Advisor to welcome customers and guide them through their store experience, helping them find what they need while showcasing our fashion products.

You will work closely with a dynamic Store Team, delivering excellent customer service and promoting our products to drive sales while aligning with our brand values.

Qualifications

• Experience in customer service within fashion, retail, or similar fields.
• Passion for fashion and delivering an exceptional in-store experience while promoting products and driving sales.
• Thriving in collaborative and dynamic environments.
• Strong communication, creativity, and curiosity to work with store technology, with eagerness to learn and develop.
• Flexible and action oriented.

Responsibilities

• Share fashion and product knowledge to help customers make informed choices.
• Collaborate with your team to deliver exceptional service at every step of the customer journey.
• Ensure the sales floor and back of house are well-stocked, organized, and inviting.
• Support with opening and closing of the store.
• Represent yourself and the brand positively during all customer interactions.

Skills

Customer service

Fashion passion

Team collaboration

Store technology

Flexibility

Job description

Job Summary

As a Sales Advisor at HM, you'll play a key role in creating an outstanding customer experience. You'll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you'll contribute to both your own success and the success of the company.

Responsibilities

• Share your fashion and product knowledge to help customers make informed choices.
• Collaborate with your team to deliver exceptional service at every step of the customer journey.
• Ensure the sales floor and back of house are well-stocked, organized, and inviting.
• Support with opening and closing of the store.
• Represent yourself and the brand positively during all customer interactions.

Who you'll work with

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role-from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores-contributes to creating an inspiring and welcoming environment. You'll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

Who you are

We are looking for people with

• Experience in customer service within fashion, retail, or similar fields.
• Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.
• Thriving in collaborative and dynamic environments.
• Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.
• Flexible and action oriented.