National Operational Key Account Manager

Kuehne Nagel; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Kuehne+Nagel is seeking an experienced Logistics Professional to join the Operational Key Account Team in Bengaluru. You will own the operational performance and development of key customers, drive KPI compliance, and lead performance reviews with clients, while collaborating with diverse stakeholders across functions to deliver excellence.

You will initiate continuous process improvements, maintain SOPs and process documentation, and develop dashboards for visibility and analysis of operational

Qualifications

• 5-8 years' experience in Logistics / Freight Forwarding / Supply Chain.
• Strong Key Account Management / customer management experience.
• Experience managing KPIs, SLAs and operational performance.
• Proven experience conducting customer business / performance reviews.
• Good understanding of end-to-end logistics operations.
• Experience driving process improvement and productivity initiatives.
• Strong stakeholder and customer management skills.
• Experience with dashboards, MIS and performance reporting.
• Experience creating and maintaining SOPs, WIs and process documentation.
• Strong communication, analytical and problem-solving skills.

Responsibilities

• Responsible for operational performance and development of assigned customers.
• Ensure all committed KPIs are met.
• Lead business and performance reviews with customers and implement initiatives.
• Manage and ensure compliance of deliverables against service levels.
• Initiate and drive continuous process improvements to improve productivity and performance.
• Collaborate with stakeholders to support business requirements.
• Create and maintain performance dashboards for visibility and analysis.
• Update and maintain SOPs, WIs and templates in shared environment.

Skills

Key Account Management

KPIs & SLAs management

Stakeholder management

Performance reporting

Process improvement

End-to-end logistics

Communication

Analytical thinking

Tools

Dashboards

MIS

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You will be joining our Operational Key Account Team to add your expertise + skills to the delivery of Operational Excellence.

You will be responsible for the operational performance + development of assigned customers, while working with a variety of stakeholders.

You will need to ensure all committed Key Performance Indicators (KPIs) are met.

How you create impact

To effectively manage + maintain customer relationships + support operations related initiatives.

To lead business + performance reviews (KPI) with customers along with implementation initiatives.

To manage + ensure compliance of key deliverables against committed service levels.

To initiate + drive continuous process improvements to improve productivity + operational performance.

To collaborate with stakeholders to support the business requirements.

To create + maintain performance dashboards for visibility, monitoring + analyzing.

To create + update Standard Operating Procedures (SOP) + ensure adherence.

To ensure all SOPs, WIs + templates are updated + stored in a shared environment.

What we would like you to bring

• 5-8 years' experience in Logistics / Freight Forwarding / Supply Chain.

• Strong Key Account Management / customer management experience.

• Experience managing KPIs, SLAs and operational performance.

• Proven experience conducting customer business / performance reviews.

• Good understanding of end-to-end logistics operations.

• Experience driving process improvement and productivity initiatives.

• Strong stakeholder and customer management skills.

• Experience with dashboards, MIS and performance reporting.

• Experience creating and maintaining SOPs, WIs and process documentation.

• Strong communication, analytical and problem-solving skills.

What's in it for you

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.

• People-Centric Culture: Join a team where your voice matters and people genuinely care.

• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.

• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.

• Rewards & Recognition: Get rewarded for your passion, performance, and potential.

• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.