Scrum Master / Enterprise Agile Coach - SAFe, LeSS & Agile Transformation

Synechron; Mhalunge; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Synechron seeks a Scrum Master / Enterprise Agile Coach to lead enterprise-wide Agile transformations, mentor multiple Scrum teams and Agile practitioners, and support a high-performance culture.

Role drives organizational agility, scales Agile across cross-functional groups, removes blockers, and aligns software delivery with business value. This includes guiding executives and teams toward continuous improvement and value delivery.

Qualifications

• Demonstrate Agile mindset and organizational transformation experience.
• Lead multi-team scaling using SAFe/Scrum-at-Scale or LeSS where relevant.
• Conduct Agile maturity assessments and identify improvement opportunities.
• Define and monitor Agile metrics (velocity, flow, predictability, cycle time).
• Build communities of practice for Scrum Masters, Agile Coaches, and Product Owners.

Responsibilities

• Guide executive leadership, middle management, and delivery teams on Agile values and practices.
• Drive enterprise-wide scaling and remove systemic blockers across departments.
• Coach teams toward self-management, collaboration, and sustainable delivery.
• Facilitate complex Agile ceremonies and cross-team planning sessions.
• Partner with Product Owners to optimize backlog refinement and release planning.
• Champion modern engineering and DevOps practices (CI/CD, automated testing).
• Use enterprise tooling (e.g., Jira) to improve transparency and progress tracking.
• Identify systemic blockers and coordinate their resolution across boundaries.

Skills

Agile coaching

Facilitation

Servant leadership

Stakeholder management

Mentoring

Cross-team collaboration

Agile mindset

Scaling Agile

Tools

Jira

CI/CD tooling

DevOps practices

SAFe

Job description

Job Summary

Synechron is seeking a Scrum Master / Enterprise Agile Coach to lead enterprise-wide Agile transformations, mentor multiple Scrum teams and Agile practitioners, and support a high-performance, self-organizing culture.

The role is responsible for driving organizational agility, scaling Agile practices across cross-functional organizations, removing systemic blockers, and aligning software delivery with strategic business value. The successful candidate will guide executive leadership, middle management, delivery teams, Product Owners, Scrum Masters, and Agile practitioners through cultural and delivery improvements.

This role contributes to business objectives by improving delivery transparency, flow efficiency, team effectiveness, collaboration, continuous improvement, and the alignment between software delivery outcomes and business priorities.

Software Requirements

Required Software Skills

• Experience using enterprise Agile tooling, including Jira or comparable platforms, to manage backlogs, sprint information, program-level progress, dependencies, risks, and delivery metrics.
• Ability to use Agile tools to support transparency, reporting, workflow visualization, planning, and progress tracking.
• Working knowledge of tools and practices that support Agile metrics, including velocity, flow efficiency, cycle time, throughput, work-in-progress, predictability, and delivery outcomes.
• Familiarity with tools and workflows supporting CI/CD, automated testing, DevOps collaboration, and software delivery visibility.
• Experience working with software development lifecycle tools and platforms across multiple teams or delivery units.
• Ability to work with the versions and configurations of Agile, collaboration, reporting, DevOps, and delivery tools used by the assigned Synechron environment.

Preferred Software Skills

• Experience with enterprise Agile planning, portfolio management, dependency management, and roadmap tools.
• Familiarity with dashboards and reporting tools used to communicate enterprise-level delivery progress and Agile maturity.
• Experience with collaboration, documentation, knowledge-management, and community-of-practice tools.
• Exposure to tools supporting value-stream mapping, outcome tracking, team health assessments, and continuous improvement.
• Familiarity with automated metrics collection and delivery-performance reporting.
• Equivalent tools and platforms may be considered where they provide comparable capabilities.

Overall Responsibilities

• Guide executive leadership, middle management, delivery teams, and Agile practitioners on Agile mindset, values, principles, and cultural evolution.
• Drive multi-team and cross-department scaling using frameworks such as SAFe and Scrum-at-Scale .
• Support the application of LeSS and other appropriate scaling practices where relevant to organizational needs.
• Conduct Agile maturity assessments to identify capability gaps, delivery constraints, organizational impediments, and improvement opportunities.
• Define and monitor meaningful Agile metrics, including velocity, flow efficiency, predictability, cycle time, throughput, and outcome-based measures.
• Develop and implement continuous improvement roadmaps based on assessment findings, delivery data, stakeholder feedback, and business priorities.
• Build and lead an active community of practice for Scrum Masters, Agile Coaches, Product Owners, delivery leaders, and other Agile practitioners.
• Mentor multiple Scrum teams and fellow coaches to improve facilitation, servant leadership, team self-management, and delivery effectiveness.
• Facilitate complex Agile ceremonies, including Sprint Planning, Daily Standups, Reviews, Retrospectives, release planning, cross-team planning, and other high-impact sessions when required.
• Coach teams toward complete self-management, effective decision-making, clear accountability, healthy collaboration, and sustainable delivery practices.
• Act as a buffer against external distractions while helping teams maintain focus, flow, quality, and a sustainable pace.
• Resolve high-stakes cross-team conflicts and build consensus without relying on direct authority.
• Partner with Product Owners to optimize backlog refinement, release planning, prioritization, product goals, and outcome-focused delivery.
• Champion modern engineering and DevOps practices, including CI/CD, automated testing, continuous integration, continuous delivery, and incremental value delivery.
• Use Jira or comparable enterprise tooling to improve transparency and track team, program, and enterprise-level progress.
• Identify systemic blockers and coordinate their resolution across organizational, process, technology, dependency, and governance boundaries.
• Align Agile delivery practices with strategic business value, customer outcomes, quality expectations, and organizational goals.
• Promote sustainable delivery by supporting manageable workloads, efficient collaboration, reduced rework, continuous learning, and responsible use of