SAP SuccessFactors Functional Consultant

TigerHire; Pune District; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

TigerHire is seeking an experienced SAP SuccessFactors Functional Consultant to join an AMS/Production Support team. You will work across Employee Central, Recruiting and Onboarding, handling incidents, changes and enhancements with a focus on HR processes and SAP tooling.

Role demands strong analytical skills, stakeholder management, and excellent communication. Work mode is off-site? actually in HTML says Work From Office; this role is office-based in the Pune area of India.

Qualifications

• 4+ years of experience with SAP SuccessFactors in implementation, support or AMS environments.
• Strong hands-on experience across Employee Central, Recruiting, and Onboarding.
• Knowledge of Workflows, Business Rules, Notifications and related configurations.

Responsibilities

• Provide functional support for SAP SuccessFactors across Employee Central, Recruiting and Onboarding.
• Investigate incidents and service requests; resolve issues and perform configuration changes.
• Prepare functional test scenarios and support UAT, regression testing and release validation.
• Document processes and maintain knowledge for AMS environments.

Skills

Employee Central

Onboarding

HR processes

Workflows

Business Rules

Notifications

SAP SuccessFactors

SuccessFactors integrations

Education

Information Technology

Computer Science

Business / HR

Tools

ServiceNow

Job description

#SAP SuccessFactors Functional Consultant

Work Mode Work From Office

Project: SAP SuccessFactors AMS / Production Support

Role Overview

We are looking for an experienced SAP SuccessFactors Functional Consultant to join an application support team handling ongoing SAP SuccessFactors operations and enhancements.

The consultant will work primarily across Employee Central, Recruiting, and Onboarding , supporting business users, resolving application issues, handling configuration requests, and contributing to continuous improvements within the SuccessFactors environment.

What You’ll Be Responsible For

• Provide functional support for SAP SuccessFactors(921), primarily across Employee Central, Recruiting, and Onboarding .
• Investigate and resolve incidents, service requests and application-related issues.
• Analyse the root cause of recurring problems and recommend appropriate solutions.
• Ensure support requests are handled within defined service timelines.
• Assist business users with functional queries and system-related issues.
• Perform configuration changes based on approved business requirements.
• Work on workflows, business rules, role-based permissions, forms, notifications and related SuccessFactors configurations.
• Support minor enhancements and functional fixes within existing applications.
• Analyse data-related issues and make appropriate configuration or functional corrections.
• Support changes related to picklists, data models and reporting requirements.

Testing & Release Support

• Prepare and execute functional test scenarios for system changes.
• Support UAT, regression testing and release validation .
• Validate fixes and enhancements before they are moved into production.
• Provide post-release support and monitor changes for any functional issues.

Business & Stakeholder Interaction

• Understand business requirements and translate them into appropriate SuccessFactors solutions.
• Work closely with HR/business teams to understand and resolve application issues.
• Coordinate with technical, integration, payroll, security and other application teams whenever required.
• Communicate technical or functional issues clearly to business stakeholders.

Documentation & Process Improvement

• Maintain functional documentation, test cases, SOPs and support-related knowledge documents.
• Keep support documentation updated based on system changes and project learnings.
• Identify repetitive issues and suggest improvements to reduce recurring support requests.
• Contribute to improving AMS processes and overall application stability.

Required Skills & Experience

• 4+ years of experience working with SAP SuccessFactors in implementation, support or AMS environments.

- Strong hands-on experience in the following

• Employee Central
• Onboarding
• Strong understanding of HR processes and SAP SuccessFactors functionality.
• Hands-on experience of Workflows, Business Rules, Notifications etc
• Experience handling **incidents, service requests, problems, changes and releases.
• Good knowledge of tools such as **ServiceNow or any similar tool.
• Strong analytical and problem-solving abilities.
• Good documentation and stakeholder management skills.
• Excellent verbal and written communication skills.

Good to Have

• SAP SuccessFactors certification in relevant modules.
• Exposure to SuccessFactors integrations, APIs or middleware platforms .
• Experience with SAP Integration Suite / CPI .
• Knowledge of People Analytics, Story Reports or Canvas Reports .
• Understanding of ITIL practices .
• Previous experience working in a structured SAP AMS/support environment.

Education

• Information Technology
• Computer Science
• Business / HR

Skills: successfactors integrations, hr processes, itil practices, sap integration suite, sap successfactors, onboarding, employee central, recruiting