SAP SuccessFactors Functional Consultant

Umanist NA; Pune; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Umanist NA in Pune seeks an experienced SAP SuccessFactors Functional Consultant to join the AMS/Production Support team. You will handle Employee Central, Recruiting, and Onboarding, work with business users, resolve issues, and implement configuration changes.

You will coordinate with HR and technical teams, ensure timely resolution of incidents, and contribute to continuous improvements in the SAP SuccessFactors environment. The role is office-based in Pune with standard corporate benefits.

Qualifications

• 4+ years of SAP SuccessFactors experience in AMS or production support.
• Expertise in Employee Central, Recruiting and Onboarding.
• Experience handling incidents, service requests, changes and releases.
• Strong knowledge of HR processes and SAP SF functionality.
• Good documentation and stakeholder management abilities.

Responsibilities

• Provide functional support for SAP SuccessFactors across EC, Recruiting, and Onboarding.
• Investigate incidents, service requests and application issues; determine root causes.
• Perform configuration changes based on business requirements and approvals.
• Support testing, UAT, regression testing and release validation.
• Collaborate with HR, technical, integration, payroll and security teams.

Skills

SAP SuccessFactors concepts

HR processes knowledge

Stakeholder management

Documentation

Communication skills

Analytical thinking

Education

Bachelor’s Degree or Equivalent Qualification in Information Technology

Bachelor’s Degree or Equivalent Qualification in Computer Science

Bachelor’s Degree or Equivalent Qualification in Business / HR

Tools

ServiceNow

SAP SuccessFactors

SAP Integration Suite / CPI

Job description

#SAP SuccessFactors Functional Consultant

• Work Mode:** Work From Office
• Project:** SAP SuccessFactors AMS / Production Support

Role Overview

We are looking for an experienced SAP SuccessFactors Functional Consultant to join an application support team handling ongoing SAP SuccessFactors operations and enhancements.

The consultant will work primarily across Employee Central, Recruiting, and Onboarding, supporting business users, resolving application issues, handling configuration requests, and contributing to continuous improvements within the SuccessFactors environment.

What You’ll Be Responsible For

Application Support & Issue Resolution

• Provide functional support for SAP SuccessFactors(921), primarily across Employee Central, Recruiting, and Onboarding.
• Investigate and resolve incidents, service requests and application-related issues.
• Analyse the root cause of recurring problems and recommend appropriate solutions.
• Ensure support requests are handled within defined service timelines.
• Assist business users with functional queries and system-related issues.

Configuration & Enhancements

• Perform configuration changes based on approved business requirements.
• Work on workflows, business rules, role-based permissions, forms, notifications and related SuccessFactors configurations.
• Support minor enhancements and functional fixes within existing applications.
• Analyse data-related issues and make appropriate configuration or functional corrections.
• Support changes related to picklists, data models and reporting requirements.

Testing & Release Support

• Prepare and execute functional test scenarios for system changes.
• Support UAT, regression testing and release validation.
• Validate fixes and enhancements before they are moved into production.
• Provide post-release support and monitor changes for any functional issues.

Business & Stakeholder Interaction

• Understand business requirements and translate them into appropriate SuccessFactors solutions.
• Work closely with HR/business teams to understand and resolve application issues.
• Coordinate with technical, integration, payroll, security and other application teams whenever required.
• Communicate technical or functional issues clearly to business stakeholders.

Documentation & Process Improvement

• Maintain functional documentation, test cases, SOPs and support-related knowledge documents.
• Keep support documentation updated based on system changes and project learnings.
• Identify repetitive issues and suggest improvements to reduce recurring support requests.
• Contribute to improving AMS processes and overall application stability.

Required Skills & Experience

• 4+ years of experience working with SAP SuccessFactors in implementation, support or AMS environments.
• Strong hands‑on experience in the following:
• Employee Central
• Recruiting
• Onboarding
• Strong understanding of HR processes and SAP SuccessFactors functionality.
• Hands‑on experience of Workflows, Business Rules, Notifications etc
• Experience handling incidents, service requests, problems, changes and releases.
• Good knowledge of tools such as ServiceNow or any similar tool.
• Strong analytical and problem‑solving abilities.
• Good documentation and stakeholder management skills.
• Excellent verbal and written communication skills.

Good to Have

• SAP SuccessFactors certification in relevant modules.
• Exposure to SuccessFactors integrations, APIs or middleware platforms.
• Experience with SAP Integration Suite / CPI.
• Knowledge of People Analytics, Story Reports or Canvas Reports.
• Understanding of ITIL practices.
• Previous experience working in a structured SAP AMS/support environment.

Education

Bachelor’s Degree Or Equivalent Qualification In

• Information Technology
• Computer Science
• Business / HR

Skills: successfactors integrations,hr processes,itil practices,sap integration suite,sap successfactors,onboarding,employee central,recruiting