SAP SuccessFactors Employee Central

Hexaware Technologies Limited; India; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Hexaware Technologies Limited is seeking a Senior Consultant for SAP SuccessFactors Employee Central. The role focuses on owning the steady-state EC landscape, delivering L2/L3 support, and ensuring compliance, performance, and stakeholder satisfaction under SLAs.

The candidate will maintain EC configurations, troubleshoot FO, MDF objects, business rules, workflows, and RBP, while coordinating changes, testing, and deployments during quarterly and semi-annual releases.

Qualifications

• SAP SuccessFactors EC BAU/AMS experience in HRIS or SAP HCM ecosystems.
• Hands-on configuration knowledge in EC modules and related data objects.
• Experience with ITSM tools and incident/change management processes.

Responsibilities

• Manage L2/L3 incidents and service requests within SLAs.
• Perform root cause analysis and permanent fixes for recurring issues.
• Coordinate with stakeholders and technical teams for issue resolution.

Skills

SAP SuccessFactors EC

Employee Central Global Benefits

Employee Central Time Off

Foundation Objects (FO)

MDF Objects

Business Rules

Workflows

Role-Based Permissions (RBP)

Position Management

Tools

ServiceNow

Jira

Remedy

Job description

Senior Consultant - SAP SuccessFactors Employee Central

Role Purpose

Own and operate the steady-state landscape for SAP SuccessFactors Employee Central by delivering reliable L2/L3 support, maintaining system configuration, executing controlled enhancements, and ensuring compliance, performance, and stakeholder satisfaction under defined SLAs.

Key Responsibilities

Service Operations (ITIL)

• Manage and resolve L2/L3 incidents and service requests (P1-P4) within agreed SLAs.
• Perform root cause analysis and drive permanent fixes for recurring issues.
• Coordinate with business stakeholders and technical teams for issue resolution.
• Prepare and maintain audit-ready support documentation and knowledge articles.

Employee Central BAU Support

• Maintain and support Employee Central configurations.
• Troubleshoot and resolve issues related to:
• Foundation Objects (FO)
• MDF Objects
• Business Rules
• Workflows
• Role-Based Permissions (RBP)
• Position Management
• Time Off

Change Requests & Enhancements

• Analyze, design, configure, test, and deploy minor enhancements and change requests.
• Ensure controlled implementation following change management processes.
• Perform impact assessment and documentation for system changes.

Testing & Release Management

• Execute regression testing for quarterly and semi-annual releases.
• Assess release impact and coordinate User Acceptance Testing (UAT).
• Support release readiness activities and production deployment.

Integration & Monitoring

• Monitor inbound and outbound integrations.
• Troubleshoot integration failures and coordinate fixes.
• Work closely with middleware and technical teams to ensure data integrity.

Data Management & Security

• Perform data uploads, corrections, and mass updates.
• Maintain and administer Role-Based Permissions (RBP).
• Support audit, compliance, and security-related activities.
• Identify process improvement opportunities.
• Reduce recurring incidents through proactive monitoring and optimization.
• Contribute to service excellence and operational stability.

Mandatory Skills

• SAP SuccessFactors Employee Central (EC)
• Employee Central Global Benefits
• Employee Central Time Off
• 3+ years of hands-on EC BAU/AMS support experience
• Strong configuration knowledge in:
• Foundation Objects (FO)
• MDF Objects
• Business Rules
• Workflows
• Role-Based Permissions (RBP)
• Position Management
• Experience with ITSM tools (ServiceNow, Jira, Remedy, etc.)
• Incident, Problem, and Change Management
• Regression testing and release support
• Integration monitoring and troubleshooting

Preferred Skills

• SuccessFactors Time Sheet
• Employee Central Payroll (ECP)
• SAP CPI / SAP Integration Suite
• IAS / IPS
• Data Retention Time Management (DRTM)
• Story Reports / Canvas Reports
• ITIL Foundation Certification
• SAP SuccessFactors Employee Central Certification

Experience

• 5-9+ years of overall HRIS / SAP HCM experience.
• Minimum 3+ years of dedicated Employee Central BAU/AMS support.
• Experience in at least 2 full-cycle SuccessFactors Employee Central implementations or ownership of multi-country/global BAU support environments.

Location & Support Requirements

• Willingness to participate in on-call support rotations.
• Ability to support planned maintenance, deployments, and change windows as per SLA commitments.
• Strong stakeholder management and communication skills.