SAP SD L1 SUPPORT AND TRAINEE

Squirrel Softech Services Pvt Ltd; Ahmedabad District; On-site; INR 400,000 - 600,000; Full time

Job summary

Squirrel Softech Services Pvt Ltd in Ahmedabad District is seeking a SAP SD L1 Support Consultant to provide first-level support for the SAP SD module. You will monitor and resolve user-reported issues, assist users with transactions, and collaborate with cross-functional teams.

The role requires strong troubleshooting skills and the ability to create support documentation. Join us to ensure data accuracy and participate in system audits.

Responsibilities

• Provide first-level functional support for the SAP SD module.
• Monitor and resolve user-reported issues via ticketing tools.
• Perform initial analysis and troubleshooting for sales order issues.
• Assist end users with daily SAP SD transactions.
• Escalate unresolved issues to L2/L3 support teams.
• Create and maintain support documentation and training materials.
• Support user acceptance testing for enhancements.
• Coordinate with cross-functional teams to resolve issues.
• Ensure data accuracy and smooth operation of O2C processes.
• Participate in system monitoring and periodic audits.

Job description

Key Responsibilities – SAP SD L1 Support Consultant

1. Provide first-level functional support for the SAP SD (Sales and Distribution) module.

2. Monitor and resolve user-reported issues via ticketing tools within defined SLAs.

3. Perform initial analysis and troubleshooting for sales order, delivery, billing, and pricing issues.

4. Assist end users with daily SAP SD transactions and basic configuration queries.

5. Escalate unresolved issues to L2/L3 support teams with detailed documentation.

6. Create and maintain support documentation, FAQs, and training materials.

7. Support user acceptance testing (UAT) for enhancements or system changes.

8. Coordinate with cross-functional teams (MM, FI, PP, etc.) to resolve integrated process issues.

9. Ensure data accuracy and smooth operation of order-to-cash (O2C) processes.

10. Participate in system monitoring and periodic audits to ensure SAP SD system health.